# SDC Manager, GTM Accelerate

**Company:** [Stripe](https://hotfix.jobs/companies/stripe)
**Location:** Mexico City, Mexico
**Role:** Engineering Management
**Experience:** 10+ years
**Skills:** SaaS, Infrastructure, Platform Services, Customer Success, Professional Services, Project Management, Capacity Planning, Sla Management, Escalation Management, Process Improvement, Root Cause Analysis, Technical Communication, Cross-Functional Collaboration
**Posted:** 2026-08-06

> Leads and develops a team of Implementation Specialists delivering technical guidance, project oversight, and escalations for Stripe users. The role requires extensive customer-facing experience, people leadership, operational rigor, and strong communication across technical and non-technical teams.

## Job Description

## Responsibilities

- Hire, lead, and develop a team of Implementation Specialists providing technical guidance during user implementations.
- Oversee project delivery for the team’s assigned book of business by monitoring project health, quality, and SLA compliance.
- Manage team capacity through project assignments, resource allocation, and forward capacity planning, including PTO planning.
- Coordinate escalations across Product, Sales, Engineering, and Professional Services teams.
- Manage onboarding for new Implementation Specialists, including system access and training.
- Identify opportunities to improve processes and adopt practices that enhance service delivery.
- Collaborate with sales, product, and other cross-functional teams to deliver high-impact initiatives.
- Advocate for exceptional customer service and build strong relationships with users.

## Requirements

- 5+ years of building and leading high-performing professional services and/or customer success or support teams in a high-growth technology environment.
- 10+ years of customer-facing experience in an infrastructure, platform, or SaaS business.
- Ability to communicate complex business and technical concepts to technical and non-technical audiences.
- Ability to quickly understand technical concepts and support escalations.
- Experience working cross-functionally with global teams to deliver high-impact initiatives.
- Operational mindset with experience launching new processes and delivering services.
- Analytical skills for investigating, prioritizing, and identifying root causes of issues.
- Comfort operating in an ambiguous, fast-paced environment.
- Excellent written and verbal communication skills.

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