# Technical Support Analyst - Tier 1

**Company:** [Bazaarvoice](https://hotfix.jobs/companies/bazaarvoice)
**Location:** Vilnius, Lithuania
**Role:** Support Engineering
**Salary:** €21k – €22k/yr
**Skills:** Technical Troubleshooting, Customer Service, Client Support, Ticketing Systems, Email Support, Community Management, Billing Support, Roi Reporting, Escalation Management, Process Documentation
**Posted:** 2026-08-13

> Provides tier-one post-sale technical and client support for US customers, resolving standard issues across product, billing, reporting, and moderation workflows. Requires advanced business English, strong customer communication, prioritization, and a willingness to develop technical support expertise.

## Job Description

## Responsibilities
- Serve as the first point of contact for post-sale client interactions.
- Receive and manage inbound client requests from tickets, email, and internal escalations.
- Manage the community portal and engage clients to resolve questions and requests.
- Analyze semi-complex problems, identify solutions, and resolve them with limited oversight.
- Own resolution of standard requests involving marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, and moderation guidelines.
- Maintain client loyalty by providing exceptional customer service.
- Use support tools and troubleshooting techniques to make sound decisions and deliver high-quality support.
- Educate and assist internal departments with systems, tools, and processes for managing and resolving client requests.
- Write standards and guidelines to improve scalability and quality.
- Resolve minor issues directly with clients and escalate non-routine events.
- Understand the client experience and become proficient with client-facing tools.

## Requirements
- Fluent English at an advanced business level; additional language skills are a bonus.
- Exceptional communication skills developed through direct customer-facing experience in a B2B or B2C environment; B2B experience preferred.
- Willingness to learn and grow in a technical customer-support environment.
- Strong passion for delivering exceptional customer service.
- Ability to prioritize and manage multiple priorities in a dynamic environment.

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