# Community Guide

**Company:** [Zippymh](https://hotfix.jobs/companies/zippymh)
**Location:** Remote
**Role:** Account Management
**Skills:** Salesforce, CRM, Account Management, Business Development, Revenue Growth, Pipeline Management, Relationship Management, Performance Tracking, Cross-Functional Collaboration, Fintech
**Posted:** 2026-06-11

> Owns revenue growth and market share for an assigned portfolio of manufactured home lending partners. Drives applications, funded loans, and loan size through account management, partner enablement, and performance optimization.

## Job Description

## What You’ll Do

### Revenue & Market Share Ownership
- Own the full revenue metrics and market share position of your assigned portfolio
- Drive measurable growth in applications, funded loans, and average loan size
- Identify, quantify, and execute against performance gaps and revenue opportunities within each account
- Diagnose structural growth blockers (e.g., product gaps, pricing, state limitations, operational friction) and escalate quantified impact to leadership
- Forecast performance trends and proactively build action plans to achieve growth targets and defend share among assigned accounts

### Relationship Ownership & Business Development
- Serve as the primary relationship owner and trusted advisor for assigned clients
- Build strong, credible relationships with operators and key stakeholders
- Expand revenue through strategic account development, onboarding new locations, and deepening product adoption
- Lead proactive growth conversations rather than reactive support interactions

### Portfolio Management
- Operate as the manager of your portfolio, accountable for growth, retention, and performance of assigned accounts
- Maintain deep visibility into pipeline activity, funding trends, conversion rates, and unrealized potential
- Develop and execute strategic account plans aligned to each partner’s opportunity

### Partner Enablement & Operational Alignment
- Ensure partners are fully trained and aligned on Zippy’s end-to-end process (marketing through funding)
- Drive operational discipline to improve pull-through, speed, and borrower experience
- Collaborate cross-functionally to resolve systemic issues and file-level friction impacting performance

### Performance Tracking & CRM Discipline
- Track and report on key performance indicators including market share, application volume, funded volume, and revenue trends
- Maintain accurate, actionable account and contact data in Salesforce
- Use data to inform strategic decisions and prioritize time allocation

### Internal Leadership & Advocacy
- Represent client insights internally while protecting Zippy’s commercial interests
- Provide structured feedback on product gaps, operational inefficiencies, and revenue opportunity
- Influence cross-functional teams to prioritize initiatives that unlock portfolio growth

### Subject Matter Expertise
- Maintain deep knowledge of Zippy’s loan process, underwriting standards, technology, and funding requirements
- Serve as a trusted expert for both clients and internal stakeholders
- Continuously seek learning to strengthen commercial and operational effectiveness

## What You’ll Need
- Strong ownership mentality with comfort being accountable for revenue and performance metrics
- Commercially driven with a sales-oriented mindset
- High curiosity and strong diagnostic problem-solving skills
- Naturally personable, friendly, and able to build trust quickly with a wide range of stakeholders
- Strong interpersonal and communication skills, with the ability to navigate complex or difficult conversations constructively
- Confidence operating with operators, owners, and senior stakeholders
- Strong Salesforce/CRM proficiency and disciplined data management habits
- Detail-oriented with strong follow-through and execution discipline
- Ability to balance partner advocacy with Zippy-first business priorities
- Experience in tech-forward, mortgage, fintech, or enablement environments preferred
- SaaS experience and ability to articulate product value is a plus
- Familiarity with the manufactured housing industry is a plus

## Total Rewards
- Competitive Compensation: competitive salary with the potential for annual bonuses and variable pay
- Equity for All: all employees receive equity in the company
- Remote Work: flexibility of working from home in a dynamic, remote-first environment
- Comprehensive Health Coverage: medical, dental, and vision insurance, along with company-subsidized benefits like STD, LTD, and life insurance
- Flexible Spending Accounts: medical & dependent care FSAs
- Training & Licensing Support: resources for training and licensing
- Paid Time Off: generous PTO
- Wellbeing Programs: Headspace, Gympass+, Fetch, Spring Health, SoFi, Perkspot, Ladder, and more
- Parental Leave: paid parental leave
- No Meeting Wednesdays
- Vibrant Slack Community
- Career Growth: opportunities to grow your career with us

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