# Account Manager

**Company:** [Rillet](https://hotfix.jobs/companies/rillet)
**Location:** San Francisco, CA, New York, NY
**Role:** Account Management
**Experience:** 3+ years
**Skills:** SaaS, CRM, Renewals, Forecasting, Account Management, Upsell, Business Reviews, Commercial Negotiations, Finance Technology, Cross-Functional Collaboration
**Posted:** 2025-12-03

> Founding Account Manager owning renewal strategies, building playbooks for upsell and retention, and driving commercial conversations with finance leaders at high-growth companies. Requires 3-5 years SaaS account management experience in fast-paced startups.

## Job Description

## What You’ll Do
- Lead commercial conversations including renewals/expansions, contract structure, and value alignment.
- Build and operationalize Rillet’s renewal and upsell playbook from the ground up, including forecasting frameworks, account plans, customer review cadences, and internal processes.
- Identify strategic account management opportunities based on product usage, customer goals, and gaps surfaced by the account success management team.
- Partner with Accounting Success Managers to deliver seamless customer experiences and ensure all accounts are set up for renewal success.
- Conduct business reviews with strategic customers, highlighting Rillet’s value, insights, and roadmap.
- Maintain accurate renewal and expansion forecasts in CRM and provide visibility to leadership.
- Champion the voice of the customer by identifying product gaps and surfacing insights to Product, Engineering, and Leadership.
- Reduce churn risk through proactive communication, expectation-setting, and strategic engagement.

## Who We're Looking For
- **3–5 years** of experience in SaaS account management, ideally as an early hire at a growth-stage startup.
- Demonstrated ability to own renewal cycles and run commercial negotiations.
- Experience building or improving processes for renewals, forecasting, or expansion.
- Familiarity with accounting, finance technology, or workflows supporting controllers/finance teams.
- Strong commercial acumen: comfortable with pricing, value articulation, and business outcomes.
- Excellent communication and relationship-building skills, especially with senior finance leaders.
- Ability to partner cross-functionally and drive alignment in a fast-moving environment.
- Bias to action, ownership mindset, and high attention to detail in a fast-moving environment.

## Similar roles

- [Commercial Renewals Manager](https://hotfix.jobs/jobs/b0af0f54-b2e7-4afe-b26b-aca958750fea) - Okta - Chicago, IL - $116k – $160k/yr
- [Client Account Manager](https://hotfix.jobs/jobs/7bf56eb1-f111-4919-b442-04c297955b1b) - xAI - New York, NY - $65k – $110k/yr
- [Renewals Account Manager](https://hotfix.jobs/jobs/91af5dff-a413-4c79-8433-d702bf83e679) - Cloudflare
- [Account Executive, Emerging Enterprise Expansion](https://hotfix.jobs/jobs/3db9f334-19f1-4cea-812e-816abbc9e830) - Scribe - Remote - $220k – $220k/yr
- [Account Manager, Healthcare](https://hotfix.jobs/jobs/d191a465-7ce0-4ee0-ac42-111e3c35a7f4) - Idme - New York, NY - $233k – $310k/yr

**Apply:** https://hotfix.jobs/jobs/26e0911d-2c6e-433d-86a3-fcbf32da2f50
**Canonical:** https://hotfix.jobs/jobs/26e0911d-2c6e-433d-86a3-fcbf32da2f50