# Procurement Operations Manager

**Company:** [Zoox](https://hotfix.jobs/companies/zoox)
**Location:** Foster City, CA
**Role:** Revenue Operations
**Salary:** $175k – $210k/yr
**Experience:** 5+ years
**Skills:** procurement operations, procure-to-pay, p2p platforms, zip, ariba, sop development, kpi management, sla management, Project Management, Stakeholder Management, bpo management, procurement ai
**Posted:** 2026-07-20

> Lead procurement operations at Zoox by overseeing a BPO Managed Service Provider, building SOPs and governance, managing KPIs/SLAs, and driving process improvements using P2P platforms like Zip and Ariba. Requires strong project and stakeholder management experience in corporate procurement.

## Job Description

## Responsibilities
- Support the deployment and day-to-day oversight of a Managed Service Provider (MSP) BPO engagement covering offshore BuyDesk, sourcing support, supplier management, and contracting support.
- Help build standard operating procedures (SOPs), governance, and escalation workflows for the BPO relationship.
- Track and manage key performance indicators (KPIs) and service-level agreements (SLAs) to hold the BPO accountable for service quality.
- Participate in procurement operations improvement projects that streamline how the business sources, buys, and manages suppliers.
- Partner with stakeholders across Zoox to translate their requests into practical, scalable solutions.
- Manage multiple projects at once, prioritizing your time and resources as needs shift.
- Use Procure-to-Pay (P2P) platforms such as Zip and Ariba to support requisitions, purchase orders, and invoice workflows across day-to-day procurement operations.

## Requirements
- Track record of converting stakeholder pain points into practical, scalable solutions.
- Experience managing multiple projects at once, prioritizing time and resources across competing priorities.
- Experience supporting the deployment and day-to-day operation of procurement-support delivery covering areas such as BuyDesk, sourcing support, supplier management, and contracting support, including implementing SOPs, program coordination, escalation workflows, and KPI/SLA management.
- Practical, hands-on experience with Procure-to-Pay (P2P) platforms, including requisition, purchase order, and invoice workflows.

## Nice-to-Haves
- College degree with a concentration in a relevant field such as supply chain, business, or operations.
- At least 5 years of experience in and around corporate procurement.
- Experience with commercial procurement AI solutions.

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