# Customer Account Executive

**Company:** [Ironclad](https://hotfix.jobs/companies/ironclad)
**Location:** San Francisco, CA, New York, NY
**Role:** Account Management
**Salary:** $160k – $230k/yr
**Experience:** 2+ years
**Skills:** B2B SaaS, Sales Tools, Salesforce, Account Management, Sales Forecasting, Pipeline Management, Negotiation, Cross-Functional Collaboration, Upsell, Cross-Sell
**Posted:** 2026-04-14

> Manages existing customer accounts to drive expansion, retention, and revenue growth through proactive opportunity identification, full sales cycle execution, and cross-team collaboration. Requires 2-5 years B2B SaaS sales experience with $25k-$250k ARR deals.

## Job Description

## Responsibilities
- Manage a book of business to drive expansion and retention by proactively identifying customer needs, uncovering growth opportunities, and positioning solutions to maximize customer value.
- Execute a consistent and strategic sales process across the full customer lifecycle, including discovery, value articulation, negotiation, and close.
- Collaborate cross-functionally with Customer Success, Implementation, Support and Product teams to ensure seamless execution, customer satisfaction, and long-term partnership success.
- Maintain accurate forecasting and pipeline hygiene in sales tools, and regularly report on progress toward individual and team targets.
- Continuously sharpen your sales skills and deepen your product knowledge by staying current on Ironclad’s capabilities and developing a strong understanding of the outcomes our customers are striving to achieve.

## Key Skills and Requirements
- At least 2-5 years of new business sales or account management experience, ideally in B2B SaaS.
- You’ve sourced and sold deals in the $25k-$250k ARR range and have experience running a full sales cycle on your own.
- Comfort with basic sales tools and ability to utilize internal systems to surface upsell and cross sell opportunities within your book of business.
- Excellent communication skills, and persistent follow through on commitments to our customers.
- Works well with other teams and wants to own projects outside of just closing deals.
- Self-sufficient with a strong internal sense of urgency.
- Comfortable with commercial negotiation and willingness to iterate selling style as needed.

## Compensation
**OTE Range: $160,000 - $230,000**

OTE offered depends on factors including proficiency, performance, and location. Includes equity, health benefits, leave policies, stipends, 401(k) match, and team events.

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