# Deployment Strategist

**Company:** [Usul](https://hotfix.jobs/companies/usul)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $140k – $200k/yr
**Experience:** 1+ years
**Skills:** Customer Onboarding, Enterprise Adoption, Account Management, Upsell/Cross-Sell, Customer Health Metrics, Roi Pitching, C-Suite Navigation, Software Deployment, Consulting, Strategy
**Posted:** 2026-01-09

> Leads post-sale deployments and customer success for defense and space companies, owning onboarding, adoption, expansions, renewals, and health metrics. Requires 1-3 years consulting/strategy experience, high agency, and entrepreneurial mindset in a San Francisco office.

## Job Description

## Responsibilities
- Serve as the deployment lead for a portfolio of large defense and space companies, owning post-sale relationships including onboarding/training, enterprise adoption, expansion, and renewals.
- Coordinate complex product onboarding for defense-tech startups to Fortune 500 companies to maximize Usul’s value.
- Lead commercial upsell/cross-sell expansions within accounts.
- Own customer health using metrics to increase retention, reduce churn, and close renewals.
- Collaborate with Sales, Product, and Engineering to influence product roadmap.

## Requirements
- 1-3 years of consulting/strategy experience with big, old industries (McKinsey, Bain, BCG preferred).
- Crazy high agency and ability to context switch extremely fast.
- Willingness to travel 1-2 times per month for client engagements.
- Entrepreneurial experience and mindset.
- High EQ.
- In office forward - 5 days per week in San Francisco.

## Nice-to-Haves
- Experience leading software deployments in large businesses.

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**Canonical:** https://hotfix.jobs/jobs/260f3f25-59c5-4171-92de-3a8518783110