# Enterprise Customer Success Manager

**Company:** [Transcend](https://hotfix.jobs/companies/transcend)
**Location:** Remote
**Role:** Customer Success
**Salary:** $124k – $153k/yr
**Experience:** 3+ years
**Skills:** Snowflake, Databricks, Ai Pipelines, Data Warehouses, Data Governance, Privacy Compliance, Ai Oversight, Technical Stack, Data Engineering, Business Reviews
**Posted:** 2026-04-24

> Enterprise Customer Success Manager drives post-sale success for Fortune 500 clients, accelerating AI initiatives through Transcend's data compliance platform. Requires 3+ years enterprise CS experience, strategic advising across IT/compliance teams, and technical fluency in AI/data engineering.

## Job Description

## Key Responsibilities

- **Customer Strategy & AI Activation**: Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives.
- **Drive Retention & Expansion**: Proactively identify opportunities for customers to scale and influence decision-making at the executive level to consistently exceed retention and expansion targets.
- **Cross-Functional “Unblocker”**: Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight.
- **ROI & Value Realization**: Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs.
- **Strategic Communication**: Lead Business Reviews for C-suite stakeholders, translating complex technical “guardrails” into business growth and trust-building narratives.

## Qualifications

**Required:**
- Enterprise Mastery: 3+ years in Enterprise CS or a strategic consultancy function for F500 customers, with a proven record of navigating complex technical partnerships.
- Autonomy & Mastery: Exceptional self-starter capability; you identify gaps in the customer journey or internal processes and can determine how to tackle new initiatives with minimal oversight.
- Strategic Storytelling: Ability to articulate Transcend’s value not just as “compliance”, but as the engine that enables responsible AI and personalized customer experiences.
- Technical Intelligence: Ability to master a deep technical stack to strategically advise stakeholders through their data journey.
- Async & Remote Efficacy: Expert-level ability to communicate clearly via writing, recorded demos, and documentation to drive results across distributed teams.
- Agility & Grit: Comfort with the ambiguity of a startup; you are resilient, proactive, and capable of high-velocity execution.

**Preferred:**
- AI/Data Engineering Context: Familiarity with how enterprises build AI pipelines or manage large-scale data warehouses (Snowflake, Databricks, etc.).

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**Apply:** https://hotfix.jobs/jobs/26014258-2325-441c-9bd1-47dfb356f6fd
**Canonical:** https://hotfix.jobs/jobs/26014258-2325-441c-9bd1-47dfb356f6fd