# Senior Release Manager, CS Platform

**Company:** [Airbnb](https://hotfix.jobs/companies/airbnb)
**Location:** Remote
**Role:** Technical Program Management
**Salary:** $177k – $208k/yr
**Experience:** 7+ years
**Skills:** Jira, Asana, Airtable, Agile, Release Management, Technical Program Management, Cross-Functional Collaboration, Project Management, Product Development Lifecycle
**Posted:** 2026-05-18

> Senior Release Manager responsible for coordinating cross-functional releases of internal software to global CS agents, managing trackers, metrics, go/no-go decisions, and post-launch retrospectives. Requires 7+ years in program or release management with strong communication and Agile experience.

## Job Description

## The Difference You Will Make
As a Senior Release Manager, you will play a critical role in ensuring the successful launch of Internal software to CS agents across the globe.

## A Typical Day
- Serve as the primary liaison between Platform Management, Technical Program Management, Engineering, Testing, and Operations ensuring clear, consistent communication and shared alignment across all workstreams for each release.
- Maintain accurate source-of-truth trackers and documentation so every stakeholder has what they need, when they need it
- Create and maintain release management best practices.
- Define, track, and report on key release health and operational metrics ensuring releases are delivered on schedule and meet defined success criteria.
- Surface issues, risks, and regional nuances before launch, and rally cross-functional partners to diagnose, escalate, and resolve issues.
- Work independently alongside stakeholders and cross-functional leadership maintaining rigorous oversight of release readiness and proactively mitigating blockers.
- Facilitate the official go/no-go decisions owning the acceptance criteria and process to greenlight each release.
- Partner with Operations/Training to ensure agents are prepared for new tooling.
- Own post-launch monitoring and retrospectives by tracking adoption, surfacing issues post-release, and running retrospectives to drive improvements

## Your Expertise
- 7+ years of experience in technical program management, program management, release management or product operations roles with a proven track record of success
- Proven experience leading cross-functional product releases with executive visibility
- Exceptional communication skills, verbal, written and presentation, to all levels of an organization
- Strong problem-solving and analytical skills
- Understanding of best practice product release processes, experience working with engineering teams
- Proficiency in virtual collaboration and project management tools like Asana, Jira, and Airtable
- Strategic thinking and organizational skills, with the ability to work collaboratively and cross-functionally across teams
- Hands-on, working knowledge of software product development life-cycle and methodologies. Specific experience with Agile is preferred.
- Naturally accountable and responsible: Self-starter, self-motivated, focused, and self-sufficient
- Strong strategic judgment: an ability to interpret organizational goals and translate them into planning activities
- Ability to manage multiple, competing priorities simultaneously, in a fast-paced environment
- Champion for continuous improvement
- Experience working collaboratively with cross functional teams.

## Similar roles

- [Senior Technical Program Manager](https://hotfix.jobs/jobs/885f7895-3b80-4aee-b83d-3b21d61ff43c) - Rad AI - San Francisco, CA - $177k – $210k/yr
- [Operations Program Manager, AI Infrastructure](https://hotfix.jobs/jobs/e2204809-051f-4ca7-a551-a2eb9a3925f9) - OpenAI - San Francisco, CA - $177k – $285k/yr
- [AI Engagement Manager](https://hotfix.jobs/jobs/b44eae7d-8dd6-4d91-bc41-0bef5f97c062) - Instacart - Remote - $178k – $226k/yr
- [Product Program Manager, Roadmap Planning & Program Management](https://hotfix.jobs/jobs/bb5dd417-cee6-46e2-83b1-8166860f6585) - Airbnb - San Francisco, CA - $176k – $220k/yr
- [Hardware Technical Program Manager](https://hotfix.jobs/jobs/ae959237-47ea-4aba-988a-0190b86950df) - Sesame - Bellevue, WA - $175k – $250k/yr

**Apply:** https://hotfix.jobs/jobs/25e7c565-9ab8-44b9-b008-19943b40b5c6
**Canonical:** https://hotfix.jobs/jobs/25e7c565-9ab8-44b9-b008-19943b40b5c6