# Channel Strategy, Operations & Growth Analyst

**Company:** [RSA](https://hotfix.jobs/companies/rsa)
**Location:** Burlington, MA, Boston, MA
**Role:** Sales Enablement
**Experience:** 2+ years
**Skills:** Salesforce, Power BI, Excel, CRM, Prm, AWS, Azure, Google Sheets, BI Tools, Microsoft Marketplace
**Posted:** 2026-04-08

> Drives operational excellence in RSA's Americas channel partner ecosystem through program management, data analysis, process optimization, partner enablement, and KPI reporting using tools like Salesforce and Power BI. Requires 2-4 years in channel/sales operations and bachelor's degree.

## Job Description

## Principal Responsibilities

### Channel Partner Program Management
- Manage the Americas Channel Partner Program to ensure program structure, benefits, and execution align with global strategy.
- Oversee partner onboarding, training tracking, and certification management across cybersecurity offerings.
- Collaborate with Channel Marketing and Enablement teams to improve partner-facing processes, communications, and enablement materials.
- Manage Partner Program tracking dashboards and provide reporting analysis into the channel landscape.

### Operational Excellence & Process Optimization
- Maintain and streamline partner data across CRM, PRM, and marketplace systems, ensuring accuracy and compliance.
- Manage and triage Salesforce (SFDC) Channel support cases.
- Identify and propose process improvements to enhance operational efficiency.
- Ensure understanding and application of core channel motions.

### Analytics, Insights & Reporting
- Analyze partner performance and marketplace activity to identify trends, risks, and growth opportunities.
- Track and report KPIs such as partner pipeline, certification rates, renewals, and tier performance.
- Provide analytical insights using Excel/Sheets, CRM data, and BI tools (Salesforce and Power BI preferred).

### Partner Engagement, Enablement & Communications
- Deliver live, partner-facing presentations, operational updates, and quarterly business review materials.
- Collaborate with channel sales and marketing to execute strategic partner GTM initiatives.
- Support partner enablement activities, including onboarding readiness, messaging alignment, and content development.
- Assist in partner communications, newsletters, and updates for partner portals or PRM systems.

### Marketplace & Ecosystem Support
- Support partners using cybersecurity solution marketplaces (AWS, Azure, distributor portals).
- Maintain marketplace data accuracy and assist partners with listing, transaction, or operational challenges.

### Business Growth Support Across Channel Pillars
- Contribute to the growth of the business across Operational Excellence, Channel Enablement, Channel Segmentation, and Microsoft Marketplace engagement.

## Required Qualifications
- Bachelor’s degree in Business, Marketing, Operations, or related field.
- 2–4 years of experience in channel operations, sales operations, or partner program management within cybersecurity or technology.
- Analytical and reporting expertise with **Excel/Sheets**, **CRM**, and **BI tools** (**Salesforce**, **Power BI**).
- Strong organizational, communication, and process-oriented skills.
- Proven ability to create and deliver live training/presentations to internal and external audiences.
- Ability to work and communicate effectively in a hybrid environment with global teams.
- Self-motivated with the ability to work independently.
- Fluency in Spanish is an advantage.

## Bonus Skills & Experience
- Experience with multi-tier channel ecosystems and distribution.
- Hands-on experience with partner enablement or onboarding program development.
- Knowledge of cybersecurity sales models, partner incentives, or reseller frameworks.
- Familiarity with **PRM systems**, **e-learning platforms**, or partner incentive management tools.
- Experience supporting or managing partners via marketplace platforms.
- Experience working with **Microsoft ISVs**.

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