# Product Support Specialist

**Company:** [Huntress](https://hotfix.jobs/companies/huntress)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $50k – $65k/yr
**Skills:** windows operating systems, macOS, procmon, process explorer, antivirus configuration, gpo, rmm, sccm, Bash, terminal
**Posted:** 2026-07-29

> Provide first-line technical product support to customers and partners for Huntress cybersecurity platform. Requires practical experience troubleshooting Windows and macOS systems, strong customer service skills, and ability to escalate and resolve issues efficiently.

## Job Description

## Responsibilities
- Provide initial partner support and convey resolutions to customers
- Walk customers through problem-solving processes and provide assistance
- Assess customer issues and properly escalate incidents as needed
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customer expectations
- Recommend changes to internal and customer-facing documentation where needed
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments

## Requirements
- Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience
- Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners
- Consider themselves disciplined, with systematic problem-solving skills
- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues
- Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required)
- Experience with tools such as ProcMon and Process Explorer is a plus
- Experience in configuring antivirus products and troubleshooting interactions between these products and specialty software
- Is familiar with system configuration/management tools such as GPO, RMMs, and SCCM; scripting these tools is a plus

## Compensation & Benefits
- Compensation Range: $50,000 to $65,000 base plus bonus and equity
- 100% remote work environment
- Generous paid time off policy, including vacation, sick time, and paid holidays
- 12 weeks of paid parental leave
- Highly competitive and comprehensive medical, dental, and vision benefits plans
- 401(k) with a 5% contribution regardless of employee contribution
- Life and Disability insurance plans
- Stock options for all full-time employees
- One-time $500 reimbursement for building/upgrading home office
- Annual allowance for education and professional development assistance
- $75 USD/month digital reimbursement
- Access to the BetterUp platform for coaching, personal, and professional growth

## Similar roles

- [Technical Support Analyst](https://hotfix.jobs/jobs/2f43557f-7625-4629-afbf-9637f8f0a5d9) - Rain - New York, NY - $50k – $1000k/yr
- [Product Support Specialist](https://hotfix.jobs/jobs/f5d8bc24-e84a-4c01-a09f-3fb1ef4d783b) - Huntress - Remote - $50k – $65k/yr
- [Billing Tech Support Specialist](https://hotfix.jobs/jobs/8eb9d904-a5cf-4abe-a3ae-826fe17cfcce) - Prompt Health - Remote - $50k – $60k/yr
- [Customer Solutions Analyst II](https://hotfix.jobs/jobs/3932506d-87c4-486b-a5f2-013047dcaf67) - ZoomInfo - Bethesda, MD - $49k – $77k/yr
- [Field Operations Contractor](https://hotfix.jobs/jobs/3554e84e-c06a-403c-a40d-477944ae1e63) - Blackbird.xyz - New York, NY - $52k – $73k/yr

**Apply:** https://hotfix.jobs/jobs/257f5bc8-4d67-4f31-aae6-278e491ed26f
**Canonical:** https://hotfix.jobs/jobs/257f5bc8-4d67-4f31-aae6-278e491ed26f