# Manager, Client Success

**Company:** [Garner Health](https://hotfix.jobs/companies/garner-health)
**Location:** Remote
**Role:** Customer Success
**Salary:** $125k – $150k/yr
**Experience:** 5+ years
**Skills:** client success, Account Management, People Management, client retention, kpi monitoring, nps, Stakeholder Management, Project Management, healthcare benefits, Data Analysis
**Posted:** 2026-07-29

> Lead and coach a team of Client Success Managers serving mid-market healthcare clients (250-999 lives). Drive team performance, client retention, and high-quality execution while potentially managing a small book of business. Requires 3-5 years B2B client success/account management experience plus 2-3 years people management, preferably in healthcare/benefits.

## Job Description

## Responsibilities
- Lead, coach, and develop a team of Client Success Managers, providing timely feedback, clear direction, and active support to drive individual and team performance.
- Monitor team-level client health, engagement KPIs, NPS, and identify performance patterns; coach direct reports to address gaps and capitalize on opportunities.
- Support your team in navigating complex client and broker relationships, stepping in on escalations and high-stakes conversations as needed.
- Ensure your team is consistently executing key workflows, meeting SLAs, and delivering a high-quality client experience across the mid-market portfolio.
- May own and manage a small book of mid-market client and broker relationships directly, ensuring a consistently high-quality client experience.
- Proactively flag capacity issues and team-level risks to leadership, escalating people and client issues before they fall off track.
- Contribute and execute recommendations to improve team workflows, templates, tools, and processes that support client engagement, ROI demonstration, and renewal execution.
- Represent Garner in virtual and in-person client-facing sessions, including travel up to 30% of the time.

## Requirements
- 3–5 years of experience managing a B2B book of business in a client success or account management capacity, preferably in the healthcare and benefits industry, with at least 2-3 years of people management experience.
- Demonstrated ability to lead, coach, and develop early-career and mid-level ICs, with a track record of building high-performing teams in a fast-paced environment.
- Strong client management expertise, including experience navigating complex client and broker relationships, managing escalations, and driving retention outcomes.
- Data-driven mindset, with the ability to use team-level performance data to identify trends, coach to gaps, and support direct reports in building compelling client narratives.
- Excellent project management and organizational skills, with the ability to manage competing priorities across both people leadership and client responsibilities.
- Strong communication skills, written and verbal, with the executive presence to represent Garner effectively in senior client and broker settings.
- A proactive, solutions-oriented approach and a passion for delivering an outstanding client experience in a high-volume, high-accountability environment.
- A desire to be a part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback.

## Compensation and Benefits
- Base salary range: $125,000 - $150,000. This position is also commission eligible.
- Eligible to participate in equity incentive and competitive benefits plans, including flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more.

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