# IT Support Administrator

**Company:** [Quindar](https://hotfix.jobs/companies/quindar)
**Location:** Arvada, CO
**Role:** IT Support
**Salary:** $70k – $95k/yr
**Experience:** 2+ years
**Skills:** macOS, Windows, Linux, Jamf, Intune, Kandji, Google Workspace, Okta, Slack, Microsoft 365, Vpn, MFA, SSO, TCP/IP, DNS
**Posted:** 2026-05-14

> Provides Tier 1/2 IT support for end-users in macOS-heavy enterprise environments, manages endpoints, identity access (MFA/SSO), and office infrastructure. Requires 2-3 years experience with macOS/Windows support, networking fundamentals, and onsite availability 4 days/week.

## Job Description

## Essential Responsibilities
- Provide Tier 1/Tier 2 technical support for employees primarily in **macOS** environments, with the flexibility to expand support to **Linux** and **Windows** systems as needed
- Troubleshoot and resolve hardware, software, networking, and user access issues; escalate appropriately and follow issues through to closure
- Support onboarding and offboarding activities, including account provisioning, device setup, and access management
- Maintain endpoint management solutions (enrollment, policies, patching, and compliance posture)
- Assist with administration of identity and access management systems, including **MFA**, **SSO**, and role-based access controls (**RBAC**)
- Support office IT infrastructure, including **VPN** connectivity, **Wi-Fi**, printers, and conferencing systems
- Document work performed, update internal knowledge base articles, and maintain accurate asset inventory records

## Basic Qualifications
- 2–3 years of experience supporting enterprise or corporate IT environments
- Experience providing desktop/end-user support in **macOS** and **Windows** environments
- Basic familiarity with **Linux** operating systems
- Understanding of networking fundamentals, including **TCP/IP**, **VPNs**, **DNS**, **DHCP**, and wireless networking
- Familiarity with identity and access management concepts (e.g., **MFA**, **SSO**, least privilege)
- Strong troubleshooting, organizational, and communication skills
- Ability to manage competing priorities in a fast-paced environment
- Ability to work onsite in support of operational requirements

## Preferred Qualifications
- Experience with endpoint management platforms such as **Jamf**, **Intune**, or **Kandji**
- Familiarity with enterprise collaboration and productivity platforms including **Google Workspace**, **Okta**, **Slack**, **Atlassian**, or **Microsoft 365**
- Experience supporting regulated or compliance-driven environments
- Prior experience supporting defense, aerospace, or government customers
- Active U.S. Security Clearance or ability to obtain and maintain one

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**Apply:** https://hotfix.jobs/jobs/25313921-e53e-4f33-b40c-eb996b27e5bf
**Canonical:** https://hotfix.jobs/jobs/25313921-e53e-4f33-b40c-eb996b27e5bf