# Technical Account Manager

**Company:** [Rain](https://hotfix.jobs/companies/rain)
**Location:** New York, NY
**Role:** Account Management
**Experience:** 3+ years
**Skills:** APIs, JavaScript, SQL, Webhooks, Integration, Troubleshooting, Payments, Card Issuing, Fintech, Stablecoins
**Posted:** 2026-04-03

> Technical Account Manager serves as embedded technical expert for strategic partners, leading integrations, troubleshooting APIs/webhooks, creating playbooks, and driving technical enablement for post-sales teams. Requires 3-5+ years client-facing technical experience, API expertise, and JavaScript/SQL skills.

## Job Description

## What You’ll Do

- **Technical Counterpart for Strategic Partners**: Serve as the dedicated technical point of contact for strategic partners
- **Technical Enablement**: Build and maintain implementation playbooks, integration guides, and technical runbooks for new product and feature launches
- **Integration Excellence**: Lead technical working sessions with partner engineering teams, review integration approaches, and ensure partners are building on Rain's platform in ways that set them up for long-term success
- **Troubleshoot and Resolve**: Diagnose issues spanning APIs, webhooks, authorization flows, card network configurations. Own resolution communications end-to-end, coordinating with engineering when needed
- **Transform Partner Feedback into Product Input**: Surface patterns from partner interactions as structured feedback to Product and Engineering and project manage delivery with cross functional teams
- **Run Technical Reviews**: Conduct regular reviews with enterprise partners covering integration health, open issues, upcoming platform changes, and opportunities to expand platform usage

## What we're looking for

- 3–5+ years in a client-facing technical role (e.g. Technical Account Management, Solutions Engineering, Implementation Engineering, or similar)
- Bachelor's degree in Engineering, Computer Science, or related field
- **Expert-level comfort with APIs**; you can read documentation, test endpoints, and debug integration failures hands-on
- Hands-on experience with **JavaScript**, **SQL**, and/or other programming languages
- Experience managing complex, multi-stakeholder engagements across competing timelines
- The ability to move fluidly between a partner's engineering standup and an executive business review
- A builder's mindset: you don't just execute, you document, systematize, and leave things better than you found them

**Nice to have, but not mandatory**
- Background in payments, card issuing, or fintech infrastructure
- Familiarity with card network concepts (authorization, settlement, disputes, BINs) or stablecoin/digital asset platforms

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**Apply:** https://hotfix.jobs/jobs/25262ab2-1426-43c9-abec-ae9e073e713a
**Canonical:** https://hotfix.jobs/jobs/25262ab2-1426-43c9-abec-ae9e073e713a