# Scaled Customer Success Manager

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** San Francisco, CA
**Role:** Customer Success
**Salary:** $106k – $132k/yr
**Experience:** 3+ years
**Skills:** Notion, Salesforce, Gainsight, Outreach, Customer Success, Account Management, AI Tools
**Posted:** 2025-12-01

> Manage large portfolio of AMER customers, drive Notion adoption and expansion through consultations, trainings, and campaigns. Collaborate with sales and serve as product expert; requires 3+ years in Customer Success at fast-growing software company.

## Job Description

## Skills You'll Need to Bring

- 3+ years experience at a fast growing software company
- You have a track record of success in your current Customer Success or Account Management role
- Experience of managing a large volume of accounts
- Strong intrinsic motivation to be a top performer and contribute to a team
- You have a growth mindset and thrive in the building stage of a nascent team
- You’re motivated by seeing others succeed and grow when you partner with them
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry
- You love getting to know new people and helping them solve their business problems
- You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

## Nice to Haves

- You've built Customer Success playbooks or processes
- You have experience in scaled program management, or building campaigns in Outreach
- You have experience using Notion
- You are curious about data and insights, and have used Salesforce and Gainsight before
- You've been a first or early hire at a fast growing start up before
- You've got strong technical chops

**Compensation:** Highly competitive cash compensation, equity, and benefits. For roles based in New York, estimated OTE range of $106,000 - $132,000 per year.

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