# Solutions Engineer

**Company:** [Factory AI](https://hotfix.jobs/companies/factory-ai)
**Location:** San Francisco, CA, New York, NY
**Role:** Sales Engineering
**Experience:** 2+ years
**Skills:** Software Development, Tech Stack, Problem-Solving, Data Analysis, Customer Onboarding, Technical Support, Product Feedback
**Posted:** 2024-07-30

> Solutions Engineer drives customer success through onboarding, technical support, tailored guidance, and bridging customer needs with engineering teams for product improvements. Requires 2-3 years technical experience, bachelor's in CS/Engineering, and strong analytical/problem-solving skills.

## Job Description

## What you will do and achieve

- **Customer Journey Management**: Drive end-to-end success for customers from pre-contract signing through pilot and conversion. Lead customers through onboarding, including training sessions with developers. Monitor and communicate the status and progress of customers to ensure their continued success.
- **Proactive Customer Guidance**: Understand each customer’s unique needs and provide tailored product recommendations and feature access to ensure they derive maximum value from our products.
- **Technical Support**: Address technical queries from customers and collaborate with the engineering team to resolve more complex issues as they arise.
- **Data-Driven Product Insights**: Harness customer data and feedback to drive transformative improvements in the product experience.
- **Engineering Liaison**: Act as a bridge between our customers and engineering teams, translating customer feedback into actionable product improvements and collaborating closely with internal teams to implement these enhancements swiftly and efficiently.

## Qualifications

- 2-3 years of experience with a technical background and demonstrated passion for customer success.
- A Bachelor’s degree in Computer Science, Engineering or a related field is required.
- Ability to quickly grasp new technologies and software development practices. Proficiency across the tech stack is highly valued.
- Proven ability to identify, diagnose, and resolve complex technical issues in customer environments, demonstrating exceptional problem-solving skills.
- Strong analytical skills, with the ability to engage in critical data analysis and derive actionable insights.
- Excellent communication and interpersonal skills, capable of fostering positive relationships with customers and working collaboratively across internal teams.
- A hunger for learning and a drive to continuously improve, both in terms of personal skills and the product’s value to customers. Must be motivated, proactive, and capable of thriving in a fast-paced, evolving startup environment.

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**Canonical:** https://hotfix.jobs/jobs/24e70543-bb62-497c-a78c-22343d59e5d4