# IT Support Engineer

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Bengaluru, IN, Delhi, IN
**Role:** IT Support
**Experience:** 4+ years
**Skills:** it support, Jamf, intune, Okta, Google Workspace, Slack, atlassian, Zoom, cisco meraki, macOS, Windows, iOS, Android, a/v setup, video conferencing
**Posted:** 2026-07-16

> Provide onsite IT desktop, hardware, software, network, and A/V support for the Bangalore office and global users. Requires 4+ years customer-facing IT support and SaaS admin experience, strong Mac/Windows troubleshooting skills with Jamf and Intune.

## Job Description

## What You'll Do

- Provide onsite and remote desktop support for all IT-related issues through ticketing system, walkups, or remote desktop tools to diagnose and resolve hardware and software issues.
- Install, configure, and maintain laptops including upgrades and replacements; troubleshoot hardware problems and coordinate repairs with vendors.
- Assist in selection and procurement of IT equipment; manage inventory and asset tracking.
- Install, configure, and troubleshoot SaaS applications, operating systems, and security updates; assist with software licensing.
- Modify, create, and deactivate user accounts, email addresses, and access permissions; ensure proper access control and user authentication.
- Assist users with network connectivity, troubleshooting network issues, and configuring VPN and Wi-Fi.
- Maintain accurate records of support tickets, resolutions, and inventory; create and update user guides and knowledge base articles.
- Enforce company IT policies and compliance with data protection and privacy regulations.
- Manage and lead onboarding logistics, IT training for new hires, and offboarding logistics for equipment retrieval.
- Support local A/V operations, company All Hands events, and ad-hoc local events.
- Provide white glove support to C-level executives.
- Participate in on-call rotation for IT support and monitoring/alerting (after-hours and weekends).
- Accountable for site IT operations and maintenance (workstation setups, conference room upkeep, ticket queue, network checks).
- Assist IT leadership and cross-functional teams with project deliverables.

## What We're Looking For

- 4+ years of experience in a customer-facing IT Support function.
- 4+ years of experience in administration of SaaS tools (Okta, Google Workspace, Slack, Atlassian, Zoom, Jamf, Intune, Cisco Meraki, etc.).
- Strong familiarity with macOS, Windows, iOS, and Android operating systems and devices.
- Strong experience with Jamf for troubleshooting Apple devices and Azure/Intune for Windows devices.
- Strong A/V and video conferencing setup and troubleshooting experience.
- Proven ability as an IT Specialist in a fast-paced corporate environment.
- Ability to lift and carry items weighing 10-50 pounds.
- Bachelor’s degree in Information Technology or computer-related field is a huge plus.

**Focus on the customer**: Be knowledgeable of customers' business and requests to drive higher service levels and satisfaction; establish strong relationships through trust and respect.

**Communicate with Candor**: Propose ideas thoughtfully, invite feedback, make decisions using data or reasoned pros/cons, maintain cooperative demeanor and mutual respect, keep confidentiality when required.

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