# Analytics Lead, Safety & Customer Care

**Company:** [Lyft](https://hotfix.jobs/companies/lyft)
**Location:** San Francisco, CA
**Role:** Data Analytics
**Salary:** $118k – $148k/yr
**Experience:** 2+ years
**Skills:** SQL, Python, A/B Testing, Dashboards, Data Analysis, Kpi Analysis, Statistics
**Posted:** 2026-03-24

> Leads analytics for Safety & Customer Care, partnering with cross-functional teams to deliver data-driven insights, design A/B tests, build dashboards, and monitor KPIs to improve customer support. Requires 2+ years experience, SQL/Python proficiency, and quantitative degree.

## Job Description

## Responsibilities
- Partner with Product, Engineering, Data Science & Analytics, Business Operations and other cross-functional stakeholders to achieve business goals
- Develop frameworks and scalable processes to drive decision-making and prioritization
- Define the metrics used to measure the success of strategic initiatives and health of our support platform; build dashboards to track metrics over time
- Design A/B tests and execute analyses to evaluate the impact of new product features and operational improvements
- Work closely with cross-functional partners to deliver data-driven insights and actionable recommendations for continuously improving the customer support experience
- Monitor and diagnose KPI performance and present findings to senior leadership

## Experience
- Degree in a quantitative field like statistics, economics, applied math, operations research or engineering. Advanced degrees are preferred
- 2+ years of hands-on technical experience in a data science role or equivalent analytical role in a high growth startup
- Ability to translate unstructured business problems into clearly defined requirements with minimal oversight
- Strong problem-solving and analytical skills with the ability to transition between detailed data and high-level business problems
- Exceptional communication (listening, written, and oral) skills with the ability to present findings & recommendations targeted to the audience in question
- Strong interpersonal skills, with the ability to build relationships and trust across functions and work collaboratively
- Proficiency in SQL and Python with ability to independently break down large datasets and synthesize inputs from multiple sources

## Benefits
- Great medical, dental, and vision insurance options with additional programs available when enrolled
- Mental health benefits
- Family building benefits
- Child care and pet benefits
- 401(k) plan with company match to help save for your future
- In addition to 12 observed holidays, salaried team members have discretionary paid time off, hourly team members have 15 days paid time off
- 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible
- Subsidized commuter benefits
- Monthly Lyft credits and complimentary Lyft Pink membership

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