# Compliance Operations Specialist, JP

**Company:** [Square](https://hotfix.jobs/companies/square)
**Location:** Remote
**Role:** Revenue Operations
**Experience:** 3+ years
**Skills:** AML, Fraud Investigations, Sanctions Screening, Transaction Monitoring, Customer Due Diligence, Kyc, Open-Source Intelligence, Risk Management, Payment Networks, Merchant Acquiring, Payment Processing, Investigative Databases, Suspicious Activity Reporting
**Posted:** 2026-08-03

> Conducts merchant compliance investigations, transaction monitoring, due diligence, and risk-based escalations for Square Japan. Requires at least three years of relevant financial-crime or compliance experience, professional Japanese and English fluency, and knowledge of Japanese payment regulations.

## Job Description

## Responsibilities

### Operations & Investigations
- Monitor and investigate compliance-related alerts generated through transaction monitoring systems and manual reviews.
- Analyze merchant transaction activity, payment flows, customer relationships, and business operations to identify unusual or suspicious behavior.
- Conduct investigations related to anti-money laundering (AML), fraud, sanctions, prohibited activities, financial crime risks, and violations of company policies.
- Verify merchant information and perform onboarding and ongoing due diligence reviews in accordance with company policies and regulatory requirements.
- Document investigative findings and make risk-based recommendations regarding account actions and escalations.
- Conduct public-record research and open-source intelligence reviews to support investigations.
- Interact with merchants in Japanese and English to obtain information, communicate compliance requirements, and support remediation efforts.
- Complete operational reviews and investigations within established service-level agreements (SLAs).
- Communicate with payment network partners, banking partners, and other corporate stakeholders to ensure compliance monitoring activities align with applicable requirements.

## Requirements
- Professional fluency in both Japanese and English, written and verbal.
- Bachelor's degree or equivalent professional experience.
- At least 3 years of experience in compliance operations, transaction monitoring, AML investigations, fraud investigations, risk management, or policy implementation within a financial institution, payment service provider, fintech company, or regulated financial services organization.
- Strong understanding of Japanese financial crime compliance requirements.
- Experience conducting customer due diligence (CDD), Know Your Customer (KYC), transaction monitoring, and suspicious activity investigations.
- Knowledge of Japanese payment industry regulations, merchant acquiring requirements, and payment network rules.
- Strong investigative skills, including familiarity with public-record research and investigative databases.
- Strong transaction analysis skills applicable across numerous financial products and services in complex scenarios.
- Ability to identify and assess suspicious activity, financial crime risks, and policy violations.
- Strong judgment and ability to make risk-based decisions in complex investigative scenarios.
- Excellent written communication and case documentation skills in both Japanese and English.
- Ability to work in a fast-paced and dynamic environment and deliver strong results.
- Based in Japan.

## Nice to Have
- Experience supporting regulatory examinations, audits, or law-enforcement requests in Japan.
- Experience supporting suspicious transaction reporting processes and financial crime investigations.
- Experience working with merchant acquiring, payment processing, fintech, or banking products.
- Familiarity with sanctions-screening systems, AML monitoring systems, and fraud-detection tools.
- Experience working directly with payment networks, banking partners, regulators, or law-enforcement agencies.
- CAMS, CFE, CFCS, or similar compliance certifications.

## Compensation & Benefits
- Remote work.
- Medical insurance.
- Flexible time off.
- Retirement savings plans.
- Modern family planning benefits.

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