# Full-Stack Engineer, Human Agent Tooling

**Company:** [Chime](https://hotfix.jobs/companies/chime)
**Location:** San Francisco, CA
**Role:** Fullstack Engineering
**Salary:** $117k – $162k/yr
**Experience:** 1+ years
**Skills:** Ruby on Rails, Databases, Software Development, testing, Observability, Integrations
**Posted:** 2026-07-30

> Build and improve the software tools that Chime's human support agents use to resolve member issues quickly and safely, including agent workspace, case management, real-time member context, access controls, and system integrations. Requires 1+ years software development experience and eagerness to learn Ruby on Rails.

## Job Description

## Responsibilities
- Contribute to the agent workspace tools for viewing member context, managing cases, and taking action. Build well-scoped features that make agents' day-to-day faster and less error-prone.
- Help build systems that pull together member information and surface it to the agent at the right moment.
- Work on permissions and guardrails that determine what actions agents can take on member accounts. These systems handle sensitive moments and need to be correct and reliable.
- Build and maintain integrations between agent tooling and other Chime systems.
- Add logging, monitoring, and dashboards for observability to see how tools are performing and catch issues early.

## Requirements
- Some professional software development experience (roughly 1+ years) or equivalent through internships, projects, or a strong CS foundation.
- Exposure to Ruby on Rails or a comparable web framework, or eagerness to learn it.
- Familiarity with working against a database.
- Appreciation for maintainable, well-tested code.
- Strong desire to learn and to dig into how things actually work.
- Curiosity about the people who use what you build.

## Compensation
- Base salary: $117000 - $162000.
- Eligible for bonus, competitive equity package, and benefits.

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**Apply:** https://hotfix.jobs/jobs/247bcb84-5f85-4342-b170-2058d093c2e0
**Canonical:** https://hotfix.jobs/jobs/247bcb84-5f85-4342-b170-2058d093c2e0