# Manager, Implementation

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $94k – $158k/yr
**Experience:** 6+ years
**Skills:** It Implementation, MDM, Okta, Azure, Team Leadership, KPI Tracking, Cross-Functional Collaboration, Process Improvement, Customer Escalations, Gtm Support
**Posted:** 2026-06-17

> Lead and mentor a team of IT product specialists implementing complex IT products (Apps, MDM, Okta, Azure) to drive customer adoption, retention, and LTV. Requires 6+ years implementing IT products and 2+ years leading teams.

## Job Description

## What you will do
- Mentor, hire, and lead a team of IT product specialists.
- Track, monitor & continuously improve performance on key metrics & KPIs.
- Work cross-functionally with sales, CX, and product managers to improve adoption, retention, and LTV.
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation.
- Organize beta programs and support GTM efforts for IT product launches.
- Successfully resolve customer escalations for maximum satisfaction and positive relationships.
- Drive customer adoption of key features and best practices.
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency.

## What you will need
- 6+ years of experience implementing IT products.
- 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance.
- Ruthless prioritization and time management.
- Data and process-centric leader with attention to detail and ability to solve complex, interdependent problems.
- Flexible to scaling and changing organizations and responsibilities.
- Self-starter with a bias towards action, energized by a fast-paced environment and excited to build.
- Experience in growing teams with a learning mindset, people-first attitude, and strong sense of responsibility for your domain.

## Compensation
- Competitive salary + benefits + equity.

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**Apply:** https://hotfix.jobs/jobs/246022ee-493f-4b28-8939-d359b44869d6
**Canonical:** https://hotfix.jobs/jobs/246022ee-493f-4b28-8939-d359b44869d6