# Sr. Program Specialist, Risk & Compliance Operations

**Company:** [WHOOP](https://hotfix.jobs/companies/whoop)
**Location:** Boston, MA
**Role:** Business Operations
**Experience:** 3+ years
**Skills:** Salesforce, Zendesk, Program Management, Risk Management, Compliance Frameworks, SOPs, Incident Management, AI Tools, Data Privacy, Regulatory Compliance
**Posted:** 2026-04-05

> Leads operationalization of risk and compliance requirements for Membership Services, translating regulations into scalable workflows, SOPs, and tools. Partners cross-functionally with Legal, Product, and Engineering; requires 3+ years program management experience in regulated environments.

## Job Description

## Responsibilities
- Operationalize compliance by translating legal, regulatory, and data privacy guidance into SOPs, tooling requirements, and decision trees tailored to Membership Services.
- Partner upstream with Product, Health, Legal, and Engineering teams to flag risks early and embed operational readiness into the launch of new features, channels, or markets.
- Lead compliance readiness planning for Membership Services and act as the MS point of contact for audits, change reviews, and partner requirements tied to risk and data handling.
- Design and maintain scalable compliance frameworks that are embedded directly into MS workflows, enabling our representatives to resolve issues compliantly without escalation.
- Monitor and manage operational risks, tracking incidents and surfacing insights that guide proactive mitigation strategies across the organization.
- Coordinate cross-functional plans to close readiness gaps, implement policy changes, and respond to compliance-related escalations.
- Maintain a pulse on shifting regulatory landscapes and continuously evolve our policies and systems to stay ahead of compliance needs.

## Qualifications
- Proven (3+ years) experience in program or project management, with increasing scope and ownership across cross-functional initiatives.
- Demonstrated experience operationalizing risk, compliance, or regulatory requirements (ideally in health, data privacy, consumer protection, or support operations environments).
- Proven ability to translate legal, regulatory, or technical requirements into scalable operational processes, SOPs, tooling requirements, and decision frameworks.
- Track record of leading complex, cross-functional programs with measurable business impact.
- Strong risk management and incident management capabilities, including identifying gaps, driving mitigation plans, and influencing stakeholders.
- Experience partnering with Legal, Product, Engineering, or Privacy teams in highly regulated or data-sensitive environments.
- Excellent written and verbal communication skills; able to tailor messaging for operational, technical, and executive audiences.
- Strong analytical skills with the ability to synthesize data into actionable insights and executive-ready narratives.
- Comfortable operating in fast-paced, ambiguous environments while maintaining high standards of accuracy and quality.
- Proficiency in support and operational systems (**Salesforce**, **Zendesk**, or similar CRM/workflow platforms).
- Strategic thinker with strong execution discipline and attention to detail.
- Strong commitment to embracing and leveraging **AI tools** in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions.

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