# Manager IT Operations

**Company:** [Turion Space](https://hotfix.jobs/companies/turion-space)
**Location:** Irvine, CA
**Role:** IT Support
**Salary:** $150k – $185k/yr
**Experience:** 5+ years
**Skills:** PowerShell, Bash, Python, Jira Service Management, Servicenow, Windows, Linux, Endpoint Management, Hardware Lifecycle Management, Networking
**Posted:** 2026-06-16

> Lead IT Operations team responsible for corporate infrastructure, help desk management, systems automation, and endpoint lifecycle at a spacecraft company. Requires 5+ years IT ops experience including 2 years leading teams.

## Job Description

## What You'll Do
- Own IT Ops team execution: set priorities, manage workload across support and infrastructure tracks, and ensure consistent service delivery
- Identify, build, and maintain automation for recurring IT workflows like onboarding/offboarding, provisioning, patching, endpoint configuration, ticket routing, and reporting
- Serve as the escalation path for high severity issues, lead root cause analysis and drive resolution for recurring problems
- Define and maintain team runbooks, support workflows, SLAs, and tooling standards
- Manage the help desk function (Jira Service Management), including ticket triage, queue health, response metrics, and customer satisfaction
- Oversee hardware lifecycle management: procurement, imaging, deployment, and decommissioning of endpoints and peripherals
- Drive IT Ops projects like storage and backup modernization, virtualization platform buildout, IT automation, and helpdesk maturity improvements
- Coordinate with Platform Engineering, InfoSec, Enterprise Technology, and Industrial Security to align IT Ops work with broader infrastructure, compliance, and security requirements
- Hire, mentor, and develop the IT Ops team; establish clear career progression and performance expectations

## Minimum Qualifications
- 5+ years in IT operations, systems administration, or infrastructure support, with at least 2 years in a team lead or supervisory role
- Strong scripting and automation skills (PowerShell, Bash, Python, or equivalent) with a track record of eliminating manual IT processes
- Hands-on experience managing a help desk or service desk function, including ticket systems, SLAs, and support metrics
- Strong working knowledge of endpoint management, hardware lifecycle, networking fundamentals
- Strong working knowledge of Windows and Linux environments
- Experience with IT service management tooling (Jira Service Management, ServiceNow, or equivalent)
- Demonstrated ability to balance reactive support workloads with planned project work across a small team
- Clear, structured communicator; can translate technical issues into business context for leadership

## Preferred Qualifications
- Experience in a regulated or security-sensitive environment (defense, aerospace, government contracting)
- Familiarity with ITAR/EAR, CUI handling, or CMMC compliance requirements as they relate to IT operations
- Experience building out IT operations at a growing company like standing up processes, tooling, and team structure from an early stage
- Experience integrating IT automation with CI/CD pipelines, infrastructure-as-code patterns, or API-driven workflows
- Experience with workflow automation platforms (Power Platform, n8n, Make, or similar) for building self-service tools and automating business processes

## Compensation & Benefits
- Base salary: $150,000-$185,000
- Equity in Turion Space
- Comprehensive medical, dental, and vision coverage
- 401(k) plan with 3% Employer Direct Contribution
- Generous vacation, personal, sick days, and holidays
- Paid parental leave
- Employee Assistance Program (EAP)
- Professional development opportunities
- Team building activities

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