# Head of Technical Solutions

**Company:** [Braintrust](https://hotfix.jobs/companies/braintrust)
**Location:** San Francisco, CA, New York, NY, Seattle, WA
**Role:** Customer Success
**Experience:** 8+ years
**Skills:** Professional Services, Technical Account Management, Customer Success, Technical Enablement, Gross Revenue Retention, Net Dollar Retention, Statements Of Work, Renewal Forecasting, Expansion Planning, P&L Management, Customer Onboarding, Product Adoption
**Posted:** 2026-09-02

> Leads and builds Braintrust’s post-sales organization across professional services, technical account management, and enablement. The role combines hands-on customer delivery with team scaling, retention and expansion ownership, operational design, and executive partnership across Sales, Finance, Customer Experience, and Engineering.

## Job Description

## Responsibilities
- Build and lead Braintrust’s post-sales function across Professional Services, Technical Account Management, and Technical Enablement.
- Onboard, implement, and drive early product adoption for key customers.
- Serve as a strategic technical contact for key accounts, monitor technical health, unblock issues, and ensure ongoing customer value.
- Own Gross Revenue Retention (GRR) and Net Dollar Retention (NDR); build processes to track, forecast, and improve both metrics.
- Hire, develop, and scale the Post-Sales team.
- Create technical enablement programs, documentation, training, and resources for customers and internal teams.
- Scope engagements, write outcome-driven Statements of Work, and own delivery through completion.
- Define post-sales offerings, including onboarding, implementation, technical account management, enablement, and advisory services.
- Establish repeatable delivery, renewal, and expansion playbooks.
- Partner with Sales and Finance on renewal forecasting, expansion planning, and at-risk account mitigation.
- Manage the Post-Sales P&L to operate as a cost-neutral or profitable business unit.
- Feed customer insights, product gaps, and opportunities back to Product and GTM teams.
- Travel and work onsite with customers as needed.

## Requirements
- Experience building or leading a Post-Sales, Professional Services, Customer Success, Technical Account Management, or Technical Enablement function at a high-growth company.
- Track record owning and improving GRR and NDR.
- Strong experience working directly with technical or enterprise customers in complex environments.
- Experience scoping engagements, writing Statements of Work, and managing delivery against defined outcomes.
- Experience with renewal and expansion motions, including forecasting and risk mitigation.
- Ability to turn ambiguous customer needs into structured, executable engagements.
- Strategic and hands-on operating style, particularly in early-stage or scaling environments.
- Excellent communication skills with technical stakeholders and business leaders.
- Willingness to travel and work onsite with customers.

## Compensation and Benefits
- Competitive salary and equity.
- Medical, dental, and vision insurance.
- Daily lunch, snacks, and beverages.
- Flexible time off.
- Wi-Fi and cellphone stipend.

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