# Channel Account Manager

**Company:** [NMI](https://hotfix.jobs/companies/nmi)
**Location:** Cape Town, South Africa
**Role:** Account Management
**Salary:** ZAR330k – ZAR350k/yr
**Skills:** Account Management, Sales, Customer Service, Crm Software, Microsoft Office, Negotiation, Problem Solving, Data Analytics
**Posted:** 2026-08-13

> Manages and grows relationships with existing ISO and ISV partners, driving product adoption, account expansion, issue resolution, and revenue growth. Requires account management or sales experience, strong communication and negotiation skills, CRM proficiency, and a bachelor's degree or related experience.

## Job Description

## Responsibilities

### Client Relationship Management
- Build and maintain strong, trusting relationships with clients and customers.
- Serve as the main point of contact for client inquiries, requests, and issues.
- Conduct regular client check-ins to assess satisfaction and identify opportunities for improvement.
- Anticipate client needs and proactively offer solutions and support.

### Account Planning and Strategy
- Develop strategic account plans outlining objectives, goals, and action steps for each client.
- Collaborate with sales, marketing, and product development teams to align strategies and deliver client value.
- Identify growth opportunities within existing accounts and develop strategies to maximize revenue.

### Sales and Revenue Generation
- Identify upselling and cross-selling opportunities within the account base.
- Work with the sales team to pursue new business opportunities and expand the client portfolio.
- Meet or exceed sales targets and revenue goals for assigned accounts.

### Problem Solving and Issue Resolution
- Address client concerns and resolve issues in a timely and satisfactory manner.
- Escalate complex issues to appropriate internal teams and follow up to ensure resolution.
- Advocate for clients within the organization by championing their needs and priorities.

### Reporting and Documentation
- Maintain accurate records of client interactions, including meetings, emails, and phone calls.
- Prepare regular reports on account activity, sales performance, and client satisfaction metrics.
- Use data and analytics to identify trends, opportunities, and areas for improvement.

## Requirements
- Bachelor's degree or demonstrated experience in a related field.
- Proven experience in account management, sales, or customer service.
- Excellent communication and interpersonal skills.
- Strong negotiation and problem-solving abilities.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in CRM software and Microsoft Office Suite.
- Results-driven approach focused on customer satisfaction and revenue growth.
- Availability for occasional travel to meet clients or attend industry events.
- Willingness to work flexible hours to accommodate client needs or time zone differences.

## Compensation and Benefits
- Annual base salary plus commission.
- Attractive, performance-based commission plan.
- Base salary range: **R330,000–R350,000 per annum**.
- On-target earnings: **R478,300–R498,300 per annum**.
- 15 days of holiday plus 12 public holidays annually, with an additional day after each year of service up to 20 days.
- 45-hour work week.
- Family-friendly policies, including enhanced maternity and paternity pay.
- Company training budget.
- Employee wellbeing support, including mental health first aiders and weekly yoga sessions.
- Employee referral scheme.
- Bonusly colleague reward scheme.
- Company culture events, including volunteering days and seasonal parties.
- Medical aid and gap cover.

Final compensation is determined by experience, skills, and role alignment. Actual earnings may vary based on individual performance, business results, and plan design.

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