# Software Implementation Consultant

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Solutions Architecture
**Salary:** $81k – $89k/yr
**Experience:** 2+ years
**Skills:** Software Implementation, System Configuration, Workflow Analysis, Business Process Analysis, Change Management, Stakeholder Management, Data Quality Management, Database Testing, Project Management, Healthcare It, Troubleshooting, Training Database Maintenance
**Posted:** 2026-07-09

> Software Implementation Consultant serving as principal liaison to implement, configure, and optimize software solutions in Long-Term and Post-Acute Care settings. Leads business discovery, system setup, change management, and drives customer value and adoption. Requires 2-4+ years implementation experience, strong analytical and communication skills.

## Job Description

## Key Responsibilities
- Act as principal implementation liaison: document customer requirements, translate technical requirements into configuration setup, business processes, and goals.
- Lead detailed business discovery, developing recommendations for delivery approach to drive outcomes and value.
- Translate technical requirements and execute system configuration setup.
- Ensure data quality, integrity, and security for customer databases.
- Assess and validate implementation plan; manage communication among project stakeholders.
- Troubleshoot and resolve configuration issues with attention to detail.
- Update and maintain training databases for new releases, enhancements, and leading practices.
- Identify and suggest configuration improvements for efficiency and better customer outcomes.
- Establish and maintain stakeholder relationships using excellent communication and collaboration.
- Proactively anticipate, identify, and communicate issues, risks, escalations, timelines, and delays.
- Lead, influence, advise, and support customer change management strategies, including user readiness and acceptance.
- Test, pilot, and document new professional services offerings.
- Develop and maintain expertise in multiple product offerings, including end-to-end solution and value outcomes.
- Travel to customer sites (up to 30%) to lead meetings and presentations.

## Requirements
- Post-secondary education in business or technology-related field (preferred).
- Excellent communication, organizational, and collaboration skills.
- Previous experience configuring or implementing a software solution, database testing, and end-user support (preferred).
- Strong analytical and problem-solving skills.
- Demonstrated attention to detail and adherence to quality validation processes.
- Consulting experience within a software organization performing workflow analysis, documenting, and delivering recommendations to drive operational excellence.
- Experience working on multiple project teams simultaneously, balancing milestones and objectives efficiently and on time.
- Proven ability to take accountability for a project, demonstrate initiative, and deliver on commitments.
- Self-starter who can work independently, prioritize, deliver on time, adapt priorities, and share client insights flexibly.
- Results-oriented with a can-do attitude, adaptability, problem-solving, and critical thinking skills.
- 2-4+ years in a software implementation role.
- Healthcare market experience (preferred).

## Nice-to-Haves
- Experience in Long-Term and Post-Acute Care (LTPAC) settings.
- Knowledge of healthcare workflows and business practices.

## Similar roles

- [Customer Solutions Engineer](https://hotfix.jobs/jobs/5039c354-0262-4c11-9df7-69258f55a7cf) - Popl - Remote - $80k – $110k/yr
- [Implementation Manager](https://hotfix.jobs/jobs/29ac4c26-d58c-4f95-931f-dc762ec114ce) - Aurelian - Seattle, WA - $80k – $120k/yr
- [Technical Implementation Associate](https://hotfix.jobs/jobs/692aa0e6-86f8-4ce5-a894-39b091658c66) - Uncountable - New York, NY - $80k – $90k/yr
- [Implementation Analyst](https://hotfix.jobs/jobs/6cdcc616-51d5-4f1d-8cde-d1a51ca8e195) - Maybern - New York, NY - $85k – $95k/yr
- [AI Solutions Specialist](https://hotfix.jobs/jobs/fc13f455-171e-4517-88c6-2cc488a22ef5) - PointClickCare - $86k – $95k/yr

**Apply:** https://hotfix.jobs/jobs/2395a9f4-5c78-4e21-925a-1402fc9c5a49
**Canonical:** https://hotfix.jobs/jobs/2395a9f4-5c78-4e21-925a-1402fc9c5a49