# Product Manager, User Trust

**Company:** [Betterment](https://hotfix.jobs/companies/betterment)
**Location:** New York, NY
**Role:** Product Management
**Salary:** $121k – $143k/yr
**Skills:** Kyc, AML, 2Fa, Risk Scoring, Transaction Monitoring, Identity Verification, Authentication, Ach, Device Intelligence, A/B Testing
**Posted:** 2026-05-14

> Owns product roadmap for user trust features including identity verification, authentication, and risk controls in fintech products. Leads cross-functional teams to balance security, customer experience, and regulatory compliance through experiments and metrics.

## Job Description

## A Day in the Life

- Own the product roadmap across identity verification, authentication, device risk, behavioral signals, and account security for Betterment’s retail investing and cash products.
- Identify and prioritize opportunities to increase security and integrity while minimizing friction in signup, funding, withdrawals, login, and sensitive profile changes.
- Partner with Operations, Security Engineering, Customer Experience, and Compliance to design, implement, and iterate on KYC/KYB, 2FA, risk scoring, transaction monitoring, and case management controls.
- Work closely with engineering to define solutions and tradeoffs, while actively questioning assumptions and default approaches before converging on an implementation.
- Lead cross-functional delivery with design, engineering, analytics, and operations from problem definition through discovery, specs, launch, and iteration.
- Run experiments and tests to calibrate trust controls, including where to require additional verification, how to tune thresholds, and how to communicate risk decisions.
- Define and track success metrics that balance platform integrity with customer experience, including financial risk, login success rates, and conversion.
- Build deep insight into customers and internal operators through research, risk and incident reviews, CX shadowing, and market and competitive analysis.

## What We’re Looking For

- Product management experience building products in fintech, financial services, or other regulated / risk-heavy domains (e.g., payments, security, marketplaces).
- Strong analytical and data-informed decision-making skills, comfortable using metrics, experiments, and qualitative inputs (CX tickets, risk case data, user research) to set direction.
- Ability to balance fraud/risk reduction with customer experience and growth, and clearly communicate the tradeoffs you’re making.
- Proven success leading cross-functional work with engineering, design, CX, Operations, Compliance, Legal, and Security to ship complex features.
- Comfort with concepts like **KYC/AML**, identity verification, authentication, ACH and card risk, account takeover, and device intelligence (or a demonstrated ability to ramp quickly).
- Excellent written and verbal communication and storytelling skills; able to create clear specs and influence stakeholders at multiple levels.
- Strong sense of ownership and a track record of driving work forward in ambiguous environments while maintaining a high bar for quality and customer trust.

**Compensation (New York City):** $121,000-143,000 base salary. Eligible for variable compensation in the form of a company incentive bonus.

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