# Manager, Technical Success

**Company:** [Bubble](https://hotfix.jobs/companies/bubble-goods)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $136k – $176k/yr
**Experience:** 5+ years
**Skills:** APIs, application performance monitoring, bubble, okrs, csat, nps, ttl
**Posted:** 2026-07-23

> Lead a team of Technical Success Managers as a player-coach at Bubble. Own key customer retention metrics, provide technical guidance and architecture reviews for enterprise accounts, drive onboarding and optimization, and partner cross-functionally to ensure successful implementations on the visual AI app platform.

## Job Description

## Responsibilities
- Lead, coach, and develop the TSM team, defining best practices and operating standards
- Own key-customer GRR and the technical-outcome metrics defined with Product
- Ensure a technical read on every Enterprise upgrade prospect before outreach, and co-author the technical sections of proposals
- Drive onboarding setup, Workload Unit (WU) optimization, and quarterly architecture reviews for strategic accounts
- Own the escalation protocol: triggered at 48hr+, business-critical, or infrastructure issues, with documented root cause and written close-out
- Partner with Account Management, Customer Success, Product, and Engineering to de-risk complex implementations

## Requirements
- 5+ years of success management or technical customer-facing experience
- At least one year of people management experience, with enthusiasm for a player-coach role
- Experience owning a metric like CSAT, NPS, or TTL
- Experience working with APIs and investigating application performance monitoring data
- Has built an application or tool for the internet (Bubble experience strongly preferred)
- Exceptional written and verbal skills; can translate complex solutions clearly and concisely
- Thrives in the face of ambiguity in a rapidly changing environment; can commit to East Coast hours

## Nice-to-Haves
- Prior experience building an app or startup on Bubble for yourself or a client
- Experience in an organization that uses OKRs and emphasizes performance against metrics

## Compensation and Benefits
- Estimated salary: $136k - $176k
- Benefits package equating to roughly $20k in additional annual compensation, including:
  - Comprehensive health coverage
  - 401(k) matching
  - Wellness and work enablement stipends
  - Generous PTO
  - Sabbatical program

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