# Sr. Business Analyst

**Company:** [PointClickCare](https://hotfix.jobs/companies/pointclickcare)
**Location:** Remote
**Role:** Business Operations
**Salary:** $92k – $104k/yr
**Skills:** Agile, Bpmn, Data Analysis, Data Mapping, Data Migration, ETL, Process Modeling, Salesforce, NetSuite, Power BI, User Acceptance Testing, User Stories
**Posted:** 2026-06-16

> Business Analyst supporting data intelligence initiatives by eliciting requirements, designing data architectures, and facilitating Agile delivery for enterprise systems and integrations.

## Job Description

## Key Responsibilities
- Capture data, technical integration requirements and develop data flow diagrams, data dictionaries, data mapping, entity relationship diagrams and ‘To-be’/’As-Is’ process flow diagrams.
- Facilitate interviews and process workshops to gather requirements from key stakeholders, while also identifying opportunities to improve the business, using information technology as an enabler.
- In collaboration with the business SME, build user stories translated from to-be use-case(s) and process maps, functional and non-functional requirements, including success criteria.
- Work to identify user story dependencies; participate in both Grooming and Planning working sessions to validate user story definition, impact, priority, and value.
- Design, build and maintain the enterprise business data architecture in collaboration with and in support of the enterprise business systems landscape.
- In collaboration with the Business Systems Manager team, design and produce the applicable roadmap(s) of data management.
- Mentor and coach team members on best practices standards in business data flow and enterprise system integration process modelling.
- Document and maintain the end-to-end business data-flow catalogue for any given business lifecycle.
- Identify critical relationships across systems, gaps and/or areas of risk, including any mitigation solutions.
- Document and maintain the Data Service Catalogue for best-practice delivery playbooks and standards, including but not limited to process management, system user access/persona, and release management.
- Lead business data critical initiatives and related requirement development, providing guidance on upstream and downstream impacts, including any risk mitigation solutions, and the necessary implementation workstreams and success criteria.
- Partner with Enterprise Applications team, providing guidance and support on dataflow, migration and data integrity best practices.
- Provide support in existing and new system integrations; provide support to maintain the Enterprise Integrations Catalogue.
- Provide support in existing and new systems events (new system acquisitions, integrations, 3rd party tools, new release capabilities and/or upgrades, etc.).
- Partner with the EDA and Data Intelligence team, providing support to the enterprise data repositories and constructs, including but not limited to business data dictionaries, reporting and analytical capabilities.
- Provide support on the design, business value and implementation of in-system vs Enterprise Data Warehouse (EDW) reporting capabilities.
- Provide support applicable in the enterprise data governance programs, promoting the value (and accountability) of data stewardship and/vs. data integrity.
- Provide support with 3rd party data providers, including but not limited to cleansing, adjudication, and enrichment.
- Promote the enterprise-wide common catalog of metrics and KPIs toward high-performance insights.
- Partner with any other OCIO (or Enablement) teams to support in any enterprise infrastructure or architecture programs, including but not limited to TSS in user management, Security, & Trust in access and risk management, and audit, Business Continuity Planning (BPC), etc.

## Required Skills & Experience
- Bachelor’s degree and/or equivalent experience.
- Experience liaising with both the business and technology teams with the ability to simplify complex technical concepts into easy-to-understand non-technical language in order to facilitate, communicate and interact with business stakeholders, working with Agile development methods on data-oriented projects.
- Experience with modeling tools relating to process, data, and workflow at the conceptual level. Experience using BPMN for process modeling/mapping is highly desired.
- Experience in data lifecycle and ETL design; strong understanding of data management principles, data profiling.
- Direct experience working with technical teams supporting the delivery of data migration/synchronization between complex systems and/or integrations.
- Ability to successfully conduct workshops with stakeholders from various functional areas and levels in the organization.
- Experience in creating complex test plans and quality assurance plans to validate new systems.
- Salesforce, NetSuite & PowerBI experience is preferred.
- Direct experience in various systems analysis methodologies, including data analysis, data mapping, flowcharts, uses case development, story writing, set-up / configuration of systems, user acceptance testing and product documentation.
- Direct experience in Agile methodologies including project management, iterative design, build and delivery.
- Ability to prioritize and execute tasks in a fast-paced environment.
- Ability to effectively communicate and drive cross-functional change with a sense of urgency.
- Persuasive and credible presentation and facilitation skills; ability to influence and negotiate.
- Critical thinking, problem solving and analytical skills.

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