# Menu Design and Development Specialist

**Company:** [SpotOn](https://hotfix.jobs/companies/spoton)
**Location:** Royal Oak, MI
**Role:** Customer Success
**Salary:** $35k – $52k/yr
**Experience:** 2+ years
**Skills:** point-of-sale systems, menu configuration, Microsoft Office, Google Workspace, spreadsheets, Troubleshooting, data integrity, software integrations, System Architecture, third-party integrations, restaurant operations, client consultation, technical implementation, SOPs, slas
**Posted:** 2026-08-04

> Configures and optimizes complex restaurant POS menus, integrations, and backend updates while consulting with clients and resolving escalated issues. The role requires at least two years of customer success or related experience, strong troubleshooting skills, and familiarity with restaurant operations and SaaS or POS systems.

## Job Description

## Responsibilities
- Lead advanced client consultations to gather requirements and provide expert POS guidance.
- Design and implement complex menu configurations and backend system updates.
- Ensure data integrity and consistent naming conventions across integrated software platforms.
- Troubleshoot and resolve complex software and configuration issues, escalating as needed.
- Maintain accuracy across all software integrations and updates.
- Demonstrate mastery of Menu Team processes, standards, and best practices.
- Collaborate cross-functionally with Sales, Product, and Support teams to deliver seamless client experiences.
- Manage and prioritize escalated tickets, providing timely, high-quality resolutions.
- Partner with Account Executives and Sales Managers to ensure process compliance and system alignment.
- Mentor and train Level 1 specialists, supporting their technical development and performance growth.
- Contribute to documentation, process improvements, and workflow optimization initiatives.
- Adhere to documented processes, including SOPs, SLAs, and checklists.
- Review and verify outcomes before submission to maintain consistency and quality.
- Identify and address process gaps or errors to drive continuous improvement and operational excellence.

## Requirements
- 2+ years of professional experience in customer success or related roles.
- High school diploma or GED required.
- Fluent English communication, written and verbal.
- Advanced proficiency with Microsoft Office, Google Suite, and spreadsheet tools.
- Strong analytical, problem-solving, troubleshooting, organizational, and prioritization skills.
- Experience with client-facing consultation and technical implementation.
- Understanding of restaurant operations, menu design, and technology integration.
- Experience managing multiple client projects simultaneously.
- Ability to collaborate with Sales, Product, Engineering, and Support stakeholders.
- Experience mentoring junior specialists or onboarding new team members.
- Familiarity with POS software, third-party integrations such as delivery platforms, and system architecture.

## Nice-to-haves
- Experience in fintech or SaaS environments.
- Associate degree in Hospitality Management, Business Administration, Information Technology, or a related field.
- Background in restaurant or hospitality industry.
- Multilingual ability.

## Compensation and Benefits
- Base pay range: **$19.00–$25.00 per hour**.
- Medical, dental, and vision insurance.
- 401(k) with company match.
- Paid vacation, company holidays, sick time, and volunteer time off.
- Employee Resource Groups.
- Monthly cell phone and internet stipend.
- Tuition reimbursement of up to $2,000 per calendar year.

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**Canonical:** https://hotfix.jobs/jobs/2221bcab-1230-4a37-91b0-0e095c2cc33d