# Customer Success Lead

**Company:** [Cambio](https://hotfix.jobs/companies/cambio)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Experience:** 5+ years
**Skills:** Customer Success, Account Management, sustainability reporting, gresb, tcfd, cdp, energy benchmarking, real estate reporting, Data Analysis, data quality assurance, nps, Customer Onboarding, Regulatory Compliance, quantitative reporting, enterprise customer management
**Posted:** 2026-08-07

> Leads Cambio’s enterprise customer success program, overseeing relationships, onboarding, data quality, sustainability reporting integrations, retention, and expansion. Requires 5+ years in customer success or account management, including 2+ years supporting climate or sustainability reporting customers.

## Job Description

## Responsibilities
- Own the end-to-end customer experience for enterprise real estate customers and serve as their primary point of contact and trusted advisor.
- Lead customer success and data quality assurance teams, including proactive anomaly checking and remediation.
- Manage and improve customer onboarding, product training, adoption, and speed of value creation.
- Enable customers to integrate Cambio with quantitative sustainability reporting processes, including GRESB, TCFD, and CDP.
- Track customer success metrics such as onboarding completion time, properties on the platform, and user engagement.
- Improve customer NPS, satisfaction, retention, renewals, and account expansion.
- Collaborate with sales, product, and engineering teams on customer deliverables, pilots, demos, and product improvements.
- Advocate for customer needs and relay customer feedback internally.
- Scale the customer success team and deliver consistent, high-quality customer support.

## Requirements
- 5+ years of experience in customer success, account management, or a related field.
- 2+ years of experience working with customers on climate or sustainability reporting.
- Familiarity with building energy benchmarking, real estate reporting metrics, and energy-related topics.
- Strong analytical skills and the ability to create, manage, and interpret complex reports and datasets.
- Proven customer relationship management and strategic advisory experience.
- Experience leading and managing a customer success team or similar function.
- Excellent written and verbal communication skills.
- Ability to design, implement, and optimize customer success processes.
- Familiarity with regulatory environments related to real estate or sustainability is a plus.
- Authorization to work in the United States or Canada.
- Ability to collaborate in person 2–3 days per week.

## Nice-to-haves
- Additional spoken languages.

## Compensation and Benefits
- This is a hybrid role requiring 2–3 days of in-person collaboration per week.

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