# AI Support Engineer

**Company:** [Cognition](https://hotfix.jobs/companies/cognition)
**Location:** San Francisco, CA, New York, NY
**Role:** Support Engineering
**Experience:** 2+ years
**Skills:** Python, Java, Go, Docker, Kubernetes, Distributed Computing, Artificial Intelligence, LLMs
**Posted:** 2026-04-15

> AI Support Engineer handles first-line customer issues for AI-powered dev tools, using CS and AI knowledge to troubleshoot, escalate, document, and test products across enterprise environments. Requires 2+ years technical experience, CS degree, and proficiency in Python/Java/Go.

## Job Description

## Key Responsibilities
- First line of response to any customer issues: root cause, reproduce, and respond using AI and CS knowledge. Define processes and build automations to streamline support.
- Escalation, resolution, and education: Escalate unresolved issues to appropriate stakeholders, track resolutions, and educate customers.
- Knowledge documentation and distribution: Document failure modalities and distribute knowledge to customers and internal teams.
- Product testing and feedback: Test releases across IDEs, languages, and modalities; automate QA processes using CS and AI skills.

## Qualifications
- 2+ years working in a technical role
- Bachelor's or higher degree in Computer Science, Software Engineering, or related field
- Knowledge of distributed computing, containerization, and orchestration technologies (e.g., **Docker**, **Kubernetes**)
- Proficiency in programming languages such as **Python**, **Java**, or **Go**
- Strong organizational skills and customer friendliness
- Strong problem-solving skills and ability to work in a fast-paced startup environment
- Passion for artificial intelligence and large language models (hands-on experience a plus)

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**Apply:** https://hotfix.jobs/jobs/21c5a1ee-9792-4b11-b713-c41a3f4b3f1b
**Canonical:** https://hotfix.jobs/jobs/21c5a1ee-9792-4b11-b713-c41a3f4b3f1b