# Manager, Inside Sales

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** London, United Kingdom
**Role:** Account Management
**Experience:** 5+ years
**Skills:** B2B SaaS, Renewals, Account Management, Salesforce, Ironclad, Negotiation, Forecasting, Pipeline Management, Customer Success, Grr, Nrr, Data Analysis
**Posted:** 2026-07-22

> Leads an Inside Sales team responsible for end-to-end renewals across mid-market, enterprise, and strategic customers. The role requires 5+ years in B2B SaaS renewals, account management, or sales, including 2+ years of team leadership and strong forecasting, negotiation, and SaaS-metrics expertise.

## Job Description

## Responsibilities

- Hire, onboard, and coach Inside Sales Representatives and Senior Inside Sales Representatives through regular 1:1s, career development, and skill-based coaching on negotiation, forecasting, and customer engagement.
- Own net revenue retention (NRR) performance for assigned renewals while monitoring forecast accuracy, gross revenue retention (GRR), expansion, and churn or contraction metrics.
- Lead renewal forecasting, pipeline reviews, and deal-quality inspections to ensure accuracy, consistency, and timely execution.
- Analyze data to identify at-risk renewals and guide the team toward early, strategic action.
- Coach and iterate on renewal playbooks for LOA/TBH coverage, multi-organization renewals, and non-ELA accounts.
- Collaborate with Sales Managers, GTM leadership, Customer Success, Deal Desk, Legal, and Finance on renewal strategy, account coverage, strategic-customer engagement, quoting, approvals, and deal execution.
- Serve as the senior-level sponsor for complex or high-value renewals, navigating escalations and supporting positive customer experiences.
- Improve data hygiene, renewal velocity, and forecast predictability through consistent coaching and accountability.

## Requirements

- 5+ years of experience in B2B SaaS renewals, account management, or sales, including 2+ years leading teams.
- Proven success managing and developing emerging and mid-level sellers to exceed retention and growth targets.
- Strong cross-functional collaboration skills and the ability to build trust and alignment with Sales, Customer Success, and Operations leaders.
- Strong sales skills and operational rigor, including discovery, demonstrations, negotiation, forecasting, pipeline inspection, and data-driven decision-making.
- Experience with Salesforce and renewals tooling such as Ironclad.
- Strong understanding of SaaS metrics, including GRR, NRR, and expansion rate.

## Nice-to-haves

- German or French proficiency to support EMEA customers.
- Experience helping build or scale a regionalized renewals or inside sales organization.

## Compensation and Benefits

- This is a full-time role based at the London Hub.

## Similar jobs

- [Account Manager](https://hotfix.jobs/jobs/b2fb5685-1293-413f-8995-2b62d44c9818) - Airbnb - London, United Kingdom - £46k – £54k/yr
- [VIP Account Manager](https://hotfix.jobs/jobs/a619d168-1583-4bf4-bc82-881b4e090d50) - Phantom - Remote - $75k – $100k/yr
- [Account Manager, Commercial](https://hotfix.jobs/jobs/1a3a863a-fd30-4880-b438-5b9825b5efcb) - PandaDoc - Remote
- [Technical Account Manager](https://hotfix.jobs/jobs/79b48ee9-9ba2-4bef-9833-ae36ee1f81a9) - Mark43 - Manchester, United Kingdom
- [Channel Account Manager II - Service Providers](https://hotfix.jobs/jobs/4c1db572-d9f9-43c7-90ab-d1377840a33b) - Huntress - Remote - £74k – £123k/yr

**Apply:** https://hotfix.jobs/jobs/21a2ffc4-0d32-43e1-a3a2-f968e5657432
**Canonical:** https://hotfix.jobs/jobs/21a2ffc4-0d32-43e1-a3a2-f968e5657432