# Support Specialist

**Company:** [Order.co](https://hotfix.jobs/companies/orderco)
**Location:** Remote
**Role:** Support Engineering
**Salary:** $50k – $56k/yr
**Experience:** 1+ years
**Skills:** Customer Support, Zendesk, CRM, Troubleshooting, Problem Solving, Multitasking, Communication
**Posted:** 2026-06-29

> Support Specialist responsible for handling high-volume customer inquiries via phone, email, and chat; troubleshooting issues, documenting interactions, and collaborating with internal teams to ensure customer satisfaction at Order.co.

## Job Description

## Responsibilities
- Provide prompt and professional customer support by handling a high volume of phone calls, emails, and chats from customers and vendors.
- Respond to customer inquiries, complaints, and requests for assistance with timely and effective solutions.
- Troubleshoot and problem-solve by identifying and resolving customer issues, including investigating technical problems, offering guidance on product usage, or escalating complex issues.
- Communicate effectively with customers in a clear, concise, and empathetic manner, explaining complex concepts or technical information accessibly.
- Manage customer expectations by setting realistic resolution timelines, providing proactive updates, and maintaining open communication.
- Document and track customer interactions, including issue details and resolution steps, for continuity and follow-up.
- Collaborate with internal teams such as Account Management, Operations, and Product to relay customer feedback, report bugs, and contribute to improvements in customer experience.
- Continuously improve customer support processes by identifying enhancements, suggesting optimizations, and enhancing customer satisfaction.

## Requirements
- Strong verbal and written communication skills for clear and empathetic customer interactions.
- Excellent problem-solving abilities to analyze issues, identify root causes, and propose solutions.
- Customer-centric mindset with a genuine desire to help, commitment to exceptional service, empathy, and remaining calm under pressure.
- Strong multitasking and time management skills to handle multiple inquiries simultaneously.
- High attention to detail for accurate documentation, tracking, and follow-up.
- Ability to work well in a team, collaborate effectively, and provide feedback.
- Adaptability and willingness to learn new tools, technologies, and processes.
- Resilience and effective stress management to maintain service levels during demanding situations.

## Nice-to-Haves
- 1+ years of customer support or related experience, especially in SaaS, e-commerce, or startup environments.
- Experience working with CRMs such as Zendesk.

## Compensation and Benefits
- Anticipated pay range: $24 - $27 per hour.
- Competitive compensation package including stock options.
- Robust medical, dental, vision, and wellness benefits.
- Flexible time off policies.
- Employer-sponsored 401(k) + match.
- Actual compensation commensurate with experience, qualifications, knowledge, and skills.

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