# People Partner

**Company:** [Customer.io](https://hotfix.jobs/companies/customerio)
**Location:** Remote
**Role:** People Ops
**Salary:** $100k – $130k/yr
**Experience:** 5+ years
**Skills:** hrbp, Organizational Design, Change Management, Performance Management, deib, Coaching, people analytics, talent management, Employee Relations, Workforce Planning
**Posted:** 2026-07-28

> People Partner partnering with business leaders on performance management, organizational development, change management, employee relations, and people analytics to drive talent management, engagement, and business growth in a global environment. Requires 5+ years progressive HR experience with strong data and leadership coaching skills.

## Job Description

## Responsibilities
- Partner with departmental leaders to understand business needs and develop plans that build organizational capabilities and support growth.
- Own and elevate review cycles end to end, including leading annual and bi-annual processes, guiding calibration and compensation decisions, and coaching managers on accountability and talent development.
- Guide managers and employees through day-to-day questions and concerns with fairness and sound judgment to foster a positive work environment.
- Assess team structures, identify areas for improvement, and implement changes.
- Support organizational change efforts and build change-readiness across teams.
- Build strong relationships with managers to provide day-to-day partnership and guidance aligned with business goals.
- Review and analyze People metrics and analytics (including employee experience and lifecycle data) to identify trends and inform decisions.
- Work with leaders to roll out employee engagement initiatives.
- Develop and implement people programs that foster employee growth and development.
- Contribute as an active member of the People Experience team to strengthen HR capabilities.

## Requirements
- 5+ years of progressive HR/People experience, ideally as an HRBP or People Partner supporting multiple teams or functions.
- Depth across organizational design, change management, performance management, DEIB, culture championing, coaching and development, and people programs such as rewards and recognition.
- Strong foundation in People data and analytics, using metrics to diagnose issues and drive decisions.
- Ability to understand performance objectives that drive business outcomes and leverage data and analytics for informed business decisions.
- Experience partnering with leaders, demonstrating influence and accountability in support of the people agenda.
- Ability to establish trust, fairness, and credibility in a global environment.
- Collaborative problem-solving skills and ability to work seamlessly with partners across the People Team (Recruiting, People Operations, Total Rewards).

## Nice-to-Haves
- Self-starter with strong communication and presentation skills.
- Creative problem solving with a non one-size-fits-all approach.
- Champion for change, supporting leaders and employees through initiatives.
- Passion for employee engagement, well-being, and DEIB.
- Ability to tailor programs, strategies, and suggestions to different needs.
- Agile and adaptable with a growth mindset.

## Compensation & Benefits
- Compensation package between $100k - $130k USD (subject to market rate adjustment).
- 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family.
- 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, professional development budget, and more.

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**Apply:** https://hotfix.jobs/jobs/2161eb39-417f-4179-b11b-fafed6826777
**Canonical:** https://hotfix.jobs/jobs/2161eb39-417f-4179-b11b-fafed6826777