# Senior HR Advisor, Escalations

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Dublin, Ireland, London, United Kingdom
**Role:** People Ops
**Experience:** 8+ years
**Skills:** Global Hr Operations, Employer Of Record, Employee Relations, International Employment Law, Hr Compliance, Client Escalation Management, Project Management, Root Cause Analysis, Risk Assessment, Stakeholder Management, Conflict Mediation, Payroll
**Posted:** 2026-05-01

> Manages high-impact EOR client escalations, complex employee relations matters, and cross-country termination cases while coordinating HR, legal, payroll, product, and operations teams. Requires 8+ years of global HR or escalation experience, strong international compliance knowledge, and the ability to influence senior stakeholders without direct authority.

## Job Description

## Responsibilities

- Lead end-to-end management of complex client escalations involving multiple countries and cross-functional stakeholders, including payroll, benefits, legal, product, and operations.
- Navigate complex employee relations issues and cross-country employee termination matters across international employment frameworks, regulatory requirements, and time zones, partnering with local HR Advisory teams.
- Serve as the primary client-facing lead during escalations and complex employee relations issues; provide clear updates, manage expectations, preserve trust, and mitigate churn risk.
- Conduct structured intake assessments, define scope and severity, identify root causes, and build resolution plans with milestones and accountability.
- Coordinate across Product, EOR HR/Ops, Legal, Payroll, Operations, Sales, and other teams to align strategy, remove blockers, and drive timely execution.
- Establish escalation channels such as war rooms, executive updates, and structured cadences; define roles and decision-making pathways and maintain consistent documentation.
- Facilitate collaborative problem-solving and mediate competing priorities to drive aligned, solution-oriented outcomes.
- Conduct root cause analyses after resolution, identify systemic gaps, and implement durable process improvements.

## Requirements

- 8+ years of experience in global HR operations, EOR services, client escalation management, or complex cross-functional program leadership in a fast-paced environment.
- Experience managing high-severity client issues involving multiple countries and cross-departmental stakeholders.
- Strong working knowledge of international employment frameworks, compliance considerations, and operational HR processes.
- Ability to influence senior stakeholders and drive alignment without direct authority.
- Experience handling retention-risk situations, including clients threatening churn or requesting executive visibility.
- Exceptional project management skills, including structured planning, risk assessment, and milestone tracking.
- Flexibility to operate across time zones and provide support outside standard business hours when required.
- Excellent written and verbal communication skills, including concise executive-level updates.
- Strong analytical and root cause investigation skills.
- High emotional intelligence and composure under pressure.

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