# Account Manager, NORAM

**Company:** [Fareharbor](https://hotfix.jobs/companies/fareharbor)
**Location:** Denver, CO, Honolulu, HI
**Role:** Account Management
**Salary:** $61k – $91k/yr
**Skills:** Google Analytics, looker studio, semrush, microsoft clarity, SEO, website optimization
**Posted:** 2026-07-20

> Account Manager responsible for optimizing client experience and driving revenue growth for a portfolio of North American FareHarbor partners in the tours and activities industry. Focus on relationship building, strategic growth projects, issue resolution, and meeting KPIs for communication, retention, and client revenue expansion.

## Job Description

## What you’ll do here

- Build and maintain strong client relationships to ensure adoption and retention of the FareHarbor platform.
- Identify and implement strategic opportunities for client growth across your portfolio, prioritizing high-value accounts to maximize impact and revenue.
- Manage client inquiries, resolving issues to improve their online booking experience.
- Oversee client + internal projects from initiation to successful completion, ensuring timely execution.
- Become an expert on FareHarbor and industry trends to provide valuable insights and effectively communicate FareHarbor’s competitive advantages to clients.

## KPIs

- **Drive Client Growth**: Implement suggestions to increase clients’ e-commerce conversion rate and annual revenue. Measured by number and quality of growth projects across portfolio.
- **Quality Client Communication**: Maintain 90+% SLA compliance by engaging clients regularly (average of 30 calls and 3+ hours of talk time per week).
- **Retention & Risk Mitigation**: Contribute to high department retention targets through client retention and risk mitigation efforts.

## Requirements

- Strong collaborator and team player willing to go above and beyond for FareHarbor’s success.
- Routinely demonstrates FareHarbor values and commitment to the company.
- Proven ability to stay organized and prioritize workload.
- Excellent time management skills.
- Analytical skills and ability to problem-solve independently or with others.
- Ability to synthesize information and provide clear direction or examples.
- Comfortable suggesting changes and offering solutions to reach company and client goals.

## Bonus Points

- Experience with Google Analytics & Looker Studio, SEMrush, Microsoft Clarity (or similar).
- Experience in the tourism or SaaS industry.
- Experience in SEO optimization & website optimization.

## Benefits

- Medical, dental + vision coverage.
- 26 vacation days, 10 sick days & 12 paid holidays per year.
- Global leave benefit, 22 weeks paid parental leave, 2 weeks paid grandparent leave, extended care and bereavement leave.
- Life insurance policy.
- 401k + employer matching.
- Social hours & events, team-building.
- Educational opportunities.
- Wellness benefits (Headspace subscription & wellness webinars).
- Work-from-home assistance.
- Hybrid friendly.
- Paid volunteer hours.

**Salary Range**: $29.17/hour - $43.77/hour, plus 10% bonus potential.

## Similar roles

- [Account Manager, Healthcare & Transit Partnerships](https://hotfix.jobs/jobs/4ee44bab-c50b-4ca9-8a2e-2465c40dd227) - Lyft - New York, NY - $61k – $76k/yr
- [Account Manager](https://hotfix.jobs/jobs/1eb8e806-5d0f-45c8-aae9-663175428e88) - Lyft - San Francisco, CA - $61k – $76k/yr
- [Client Account Manager I, Retail](https://hotfix.jobs/jobs/d7a9a9a2-1254-44ec-bd01-75cfebef1fbb) - Pinterest - Chicago, IL - $60k – $105k/yr
- [Account Manager](https://hotfix.jobs/jobs/edaae8a8-647b-47a6-96dc-3044170db103) - Fluent - Remote - $60k – $80k/yr
- [National Account Manager - TSB/TSD](https://hotfix.jobs/jobs/75b1121d-8392-46a4-8b08-66f5bde927c9) - Sangoma - Remote - $60k – $100k/yr

**Apply:** https://hotfix.jobs/jobs/20eb0433-93ee-435f-aa9e-83d42f811c6e
**Canonical:** https://hotfix.jobs/jobs/20eb0433-93ee-435f-aa9e-83d42f811c6e