# Enterprise Customer Success Manager

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** New York, NY
**Role:** Customer Success
**Salary:** $146k – $195k/yr
**Experience:** 5+ years
**Skills:** Customer Success Management, Project Management, CRM, Salesforce, Account Management, Customer Onboarding, Product Training, Customer Retention, Quarterly Business Reviews, Cross-Functional Collaboration
**Posted:** 2026-01-05

> Manages post-sales activities for enterprise customers, driving adoption, retention, and satisfaction through relationship-building and strategic planning. Requires 5+ years in enterprise customer success and strong project management skills.

## Job Description

## What You'll Do
- Manage all post-sales activity for Enterprise customers through strong relationship-building, product knowledge, planning, and execution
- Manage complex integration cycles and relationships with Enterprise customers; developing key relationships and executing within customer subteams (Finance, HR, etc.)
- Develop a trusted advisor relationship with customers (C-suite) to ensure goals are aligned from a business strategy perspective and success metrics are identified
- Work closely with your Account Executive counterpart to develop a joint success plan for your customers
- Constantly assess “health checks” for your customers to drive satisfaction, adoption, retention, and reduce churn
- Serve as the ‘voice of the customer’ and provide internal feedback on how we can better serve them to maximize customer value and retention
- Maintain a deep understanding of our product and speak with customers about the most relevant features/functionality for their specific requirements
- Increase customer retention and ensure alignment by conducting regular check-in calls and Quarterly & Strategic Business Reviews
- Work closely with Product and Engineering on identification/tracking of enhancement requests
- Handle escalations and work across teams to resolve issues
- Improve upon our existing approaches to customer engagement and account management leveraging our CS platform

## What We're Looking For
- 5+ years of experience in Enterprise Customer Success Management
- Excellent project management and organizational skills in a high pressure environment, working with high value customers
- Be able to prioritize tasks and initiatives in a fast-paced environment, as well as problem-solve
- Attention to detail is a must
- High energy, go-getter with fresh ideas who takes the initiative to get things done
- Bachelor’s degree preferred or similar working experience

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