# Customer Marketing Manager

**Company:** [Figma](https://hotfix.jobs/companies/figma)
**Location:** San Francisco, CA, New York, NY
**Role:** Product Marketing
**Salary:** $153k – $269k/yr
**Experience:** 8+ years
**Skills:** Content Marketing, Storytelling, Content Strategy, Program Management, Editorial, Content Production, Vendor Management, Budget Management, AI Workflows, Figma
**Posted:** 2026-05-28

> Lead customer and partner storytelling strategy at Figma, developing content programs that support Product, Editorial, Growth, and Sales. Requires 8+ years in SaaS/tech content marketing with strong editorial skills and hands-on Figma experience.

## Job Description

## What you’ll do at Figma:

- Own the content strategy for customer and partner stories — developing briefs, shaping drafts, and ensuring every piece meets a high bar for quality, clarity, and brand voice
- Source and shape stories that advance Figma's strategic priorities — AI, enterprise, platform, and public-company narratives — with sound judgment about what moves the needle
- Design and direct AI-assisted workflows for sourcing, drafting, and distribution — scaling output while maintaining quality
- Serve as an internal platform for customer storytelling, proactively supporting Product, Editorial, Growth, and Sales with the narratives they need
- Develop repeatable intake, prioritization, and production systems; manage vendor relationships and associated budgets

## We'd love to hear from you if you have:

- 8+ years in content marketing, storytelling, or content program management in SaaS or tech, with a track record of elevating content quality across a team or program
- Sharp editorial sensibility: the ability to recognize a strong story, brief it clearly, and shape others' work with precision and care
- Hands-on experience with Figma and familiarity with design and development workflows, including AI
- Experience running content programs end-to-end: intake, prioritization, production, and distribution at scale
- A bias for action and ownership — you spot what needs to happen, move without being asked, and raise the bar for the work around you

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