# Mid-Market Outcomes Architect

**Company:** [Notion](https://hotfix.jobs/companies/notion)
**Location:** New York, NY, San Francisco, CA
**Role:** Customer Success
**Salary:** $145k – $175k/yr
**Experience:** 4+ years
**Skills:** Customer Success, Customer Adoption, Value Realization, Renewals, Expansion Strategy, Workflow Design, Solutions Consulting, Notion, AI, Stakeholder Management, Program Management, Technical Account Management
**Posted:** 2026-08-19

> Own adoption, value realization, renewals, and expansion outcomes for named B2B software accounts. The role requires customer-facing discovery, workflow design and configuration, commercial awareness, and strong stakeholder management, with a focus on AI-enabled productivity systems.

## Job Description

## Responsibilities
- Drive workflow adoption and value realization for a book of named accounts.
- Contribute to net revenue retention through predictable renewals, expansion pipeline, and proactive product adoption.
- Partner with Solutions Consultants on expansion and renewal strategy, including commercial ownership of flat and at-risk renewals.
- Define and maintain mutual success plans, guide customers through AI transformation, and demonstrate ROI to executive stakeholders through business reviews.
- Facilitate use-case consultations, continuous solution design, and identification of workflow opportunities.
- Engage and partner with Services on complex or technical implementations.
- Develop deep expertise in Notion and the broader AI ecosystem to help customers build durable workflows.
- Build and deliver customer programs that generate outcomes across Notion’s install base.

## Requirements
- 4+ years of experience driving customer adoption, value realization, renewals, or expansion in a B2B software environment.
- Strong customer-facing discovery skills, including business-problem analysis, workflow mapping, and practical implementation planning.
- Technical fluency and trusted-advisor presence, with the ability to co-design, configure, and troubleshoot Notion workspaces and workflows.
- Commercial awareness and ability to partner on renewal risk, expansion potential, and account strategy.
- Ability to design customer workflows that connect usage-based adoption patterns to measurable commercial outcomes.
- Strong program and stakeholder management skills across a book of accounts.
- Agency, urgency, customer empathy, and comfort bringing structure to ambiguous problems.
- Strong interest in AI and willingness to build with new tools.

## Nice-to-Haves
- Experience in customer success, solutions consulting, implementation, technical account management, or post-sales strategy for productivity, collaboration, or workflow software.
- Experience with flat, at-risk, or complex renewal accounts.
- Experience with shared account ownership across sales, solutions, support, or implementation teams.
- Experience designing repeatable customer programs, playbooks, or interventions that improve retention, expansion, and adoption at scale.

## Compensation and Benefits
- Competitive cash compensation, equity, and benefits.
- Estimated OTE for roles based in San Francisco and New York: **$145,000–$175,000 per year**.

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