# Majors Account Director - Key Customers

**Company:** [Grafana Labs](https://hotfix.jobs/companies/grafana-labs)
**Location:** Remote
**Role:** Account Executive
**Salary:** $350k – $380k/yr
**Experience:** 5+ years
**Skills:** infrastructure technology, grafana cloud, grafana enterprise, Salesforce, Open Source, Command Of The Message, medd(p)icc, Sales Pipeline Management
**Posted:** 2026-08-03

> Own expansion sales across 3–5 strategic existing customer accounts, building executive relationships and managing the full consultative sales cycle. The role requires 5+ years of infrastructure technology sales experience and a strong record of quota attainment.

## Job Description

## Responsibilities
- Prospect and grow existing business across the US region.
- Identify, nurture, and close opportunities with existing customers.
- Expand Grafana usage within 3–5 top existing accounts across multiple functions and business lines.
- Develop and maintain executive-level relationships with current customers.
- Create and execute strategic plans for a defined account set.
- Meet and exceed individual quarterly and annual sales goals.
- Manage the full sales process, including prospecting, sales meetings, product demonstrations, proofs of concept, proposals, negotiations, and account management.
- Cultivate sales through outbound prospecting and inbound leads.
- Understand and communicate the value of Grafana Cloud and Grafana Enterprise.
- Manage the sales pipeline in Salesforce.
- Manage quote creation, order processing, and day-to-day customer requests.

## Requirements
- 5+ years of experience in infrastructure technology sales.
- Demonstrated consistent goal achievement in a highly competitive environment, preferably as a top-10% performer.
- Energetic, upbeat, entrepreneurial, tenacious, and collaborative.
- Adaptable, with experience in high-velocity technology companies.
- Excellent communication skills across in-person, online, and written channels.
- Ability to build strong working relationships in person and virtually.

## Nice-to-Haves
- Experience using Salesforce.
- Familiarity with open-source technology.
- Experience with Command of the Message and MEDD(P)ICC.

## Compensation & Benefits
- US on-target earnings (OTE): **$350,000–$380,000**.
- Restricted Stock Units (RSUs) are included with all roles.
- 100% remote work environment.
- Global annual leave policy of 30 days per year, including 3 Grafana shutdown days.
- In-person onboarding.
- Career growth opportunities and an empowered, transparent culture.

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