# Process Design Specialist II

**Company:** [Openly](https://hotfix.jobs/companies/openly)
**Location:** Remote
**Role:** Business Operations
**Salary:** $84k – $140k/yr
**Experience:** 3+ years
**Skills:** property claims, process mapping, Root Cause Analysis, Project Management, lean six sigma, Data Analysis, Microsoft Office, Google Workspace, AI Tools, Change Management, kpi monitoring, Process Improvement
**Posted:** 2026-07-22

> The Process Design Specialist improves claims workflows at Openly by analyzing processes, performing root-cause analysis, creating documentation and maps, driving projects, and influencing cross-functional teams to boost efficiency. Requires 3-5 years property claims experience, strong analytical and communication skills, and proficiency with process improvement tools.

## Job Description

## Key Responsibilities
- Coordinate, plan, and implement projects by analyzing and understanding project scope and objectives.
- Drive multiple simultaneous projects and initiatives to successful, on-time completion.
- Liaise and communicate with project stakeholders across the claims organization regarding project details, deliverables, and timelines.
- Recognize operational problems by performing root-cause analysis to drive impactful solutions for the organization.
- Analyze and evaluate existing process workflows to identify inefficiencies, bottlenecks, and areas requiring improvement, then design and produce updated processes, procedures, and documentation with appropriate guidance and oversight.
- Create process maps with little to no assistance and lead process design, improvement, and root-cause analysis working sessions.
- Analyze data to identify opportunities and trends, monitor project effectiveness against key performance indicators (KPIs), and generate reports and presentations on process performance.
- Motivate, inspire, and influence peers and leaders without being their direct manager, enabling collaboration on new processes and training.

## Requirements
- 3-5 years of property claims experience, with in-depth knowledge of the claims process (FNOL, reading a policy, investigation, coverage determination, evaluation, and settlement) sufficient to support adjusting teams.
- Ability to break down complex concepts into manageable pieces, identify patterns, and identify a path forward.
- Strong, customer-centric written and oral communication; able to communicate concisely and consistently to a wide range of internal and external stakeholders.
- Motivates and inspires cross-functionally; able to influence and lead teammates from various backgrounds without direct authority.
- Delivers on deadlines while balancing competing priorities; self-motivated, well-organized, and able to work independently on assigned or leader-directed workloads.
- Willingness to learn different methodologies and problem-solving tools, including root-cause analysis, process mapping, and project management.
- An early adopter who embraces new technology, processes, and software; proficient in Microsoft and Google, project management, training, and documentation tools, and AI tools; able to train peers on new tools.
- Able to analyze quantitative and qualitative data to identify trends, measure performance, and drive decisions at a fast pace.

## Nice-to-Haves
- Formal Lean Six Sigma certification or equivalent process-improvement credential.
- Background in change management or training delivery to enhance user adoption during process or system rollouts.
- Experience piloting innovative tools or processes to improve efficiency, particularly in catastrophe claims or systems optimization.
- Comfortable facilitating training and/or meetings independently and virtually to a large group.
- Ability to see the big picture—understanding how Claims fits into the company’s roadmap and strategic vision—and comfort managing ambiguity and complex tasks with incomplete information.

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**Canonical:** https://hotfix.jobs/jobs/207f98cb-6567-43aa-a7a8-b1a13a45e368