# Implementation Manager

**Company:** [Linear](https://hotfix.jobs/companies/linear)
**Location:** Remote
**Role:** Technical Program Management
**Experience:** 5+ years
**Skills:** Project Management, SSO, SCIM, Slack, GitHub, Jira, Enterprise Migration, Technical Program Management, Stakeholder Management, Implementation Planning
**Posted:** 2026-05-27

> Own end-to-end enterprise implementation and rollout for Linear customers, from sales handoff through go-live and first 30 days. Coordinate technical integrations, training, and stakeholder teams while building repeatable playbooks for large-scale deployments.

## Job Description

## What you'll do
- Own end-to-end implementation plans for enterprise customers: timeline, milestones, dependencies, risk, and stakeholder accountability
- Run the handoff from Sales at deal close in partnership with Customer Success and Solutions Engineering: validate services scope, timeline commitments, complexity signals, and migration readiness
- Coordinate workspace architecture, migration, and integration workstreams (SSO/SCIM, Slack, GitHub, Jira sync, custom integrations) across customer IT, Solutions Engineering, and engineering escalations
- Build the enablement calendar in partnership with Customer Education, drive persona-based training plans, and run wave-by-wave rollout planning
- Own go-live execution and the first 30 days post-launch: adoption tracking, rapid issue triage, and a structured handoff to the CSM
- Define and enforce the services engagement model so every enterprise deal has a clear scope, deliverables, and boundaries before kickoff
- Build the implementation playbook: turn each rollout into a documented, repeatable framework that scales with the business

## What we're looking for
- 5+ years in implementation management, technical program management, or enterprise onboarding at a B2B SaaS company
- Track record managing multi-workstream, multi-stakeholder enterprise rollouts (1,000+ user deployments preferred)
- Deep fluency with structured project management: implementation plans, dependencies, owners, risk tracking
- Ability to coordinate technical and non-technical teams without owning the technical execution directly
- Strong executive communication: comfortable running a steering committee, delivering a VP-level status update, and working with a customer IT admin in the same day
- Experience defining and enforcing services scope: scoping engagements, setting expectations on hours and deliverables, and managing scope creep
- Bonus: familiarity with enterprise migration patterns, SSO/SCIM provisioning, integration configuration at scale, or experience working alongside Solutions Engineering or Professional Services

## What we offer
- Competitive salary and equity
- Employee-friendly equity terms including early exercise in the US and extended exercise windows
- Daily meal and coffee stipend on every workday
- Paid co-working space or desk
- Health coverage (based on country requirements)
- 5 weeks paid vacation, plus local statutory holidays
- 4 months paid parental leave
- Paid month off after 4 years & every 2 years thereafter
- Regular team events and off-sites
- Remote-first with no required commute

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**Apply:** https://hotfix.jobs/jobs/2046c809-0d26-4ac0-bb38-14b081117b0a
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