# Account Manager- Mid-Market, Growth & Retention (Partner Referred Business)

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Chicago, IL
**Role:** Account Management
**Salary:** $160k – $160k/yr
**Experience:** 3+ years
**Skills:** SaaS, Account Management, sales, Customer Success, quota management, sales discovery, demo meetings, Contract Negotiation, Renewals, HRIS, hcm, peo
**Posted:** 2026-04-29

> Account manager responsible for revenue retention, growth, and expansion of mid-market Rippling customers in the Partner Referred channel. Requires 3+ years SaaS account management or quota-carrying customer success experience with a proven track record of exceeding sales targets.

## Job Description

## Responsibilities
- Ensure customers in the Partner Referred channel are realizing value and expanding across the Rippling platform.
- Proactively engage customers via key lifecycle events such as “go live”, benefits renewal, executive business reviews, and contract renewal.
- Field customer requests and lead initiatives to meet objectives for customer adoption, retention, and revenue growth.
- Consult with clients to understand their HR, IT, Finance, and global workforce management needs through a solutions-based selling approach.
- Navigate a sales process by building relationships with multiple stakeholders through remote meetings.
- Negotiate and coordinate customer procurement and contract execution.
- Build and manage a pipeline of new subscription cross-sales, product upgrades, and contract renewals to quarterly targets.
- Develop and demonstrate broad knowledge of current and new Rippling products via executing customer adoption playbooks and prospecting.
- Partner with Technical Account Manager to devise account plans, long-term goals, and client strategies; collaborate with cross-functional teams to ensure customer success and secure long-term commitments.

## Requirements
- 3+ years of SaaS experience in account management, sales, or quota-carrying customer success.
- Track record of consistently meeting and exceeding quota via new product sales and upgrades.
- Competitive and creative drive to win over customers and think outside the box to get a deal done.
- Demonstrated ability to run a sales discovery and demo meeting and run a structured sales process.
- Proven success building and maintaining long-term commercial relationships, including managing multi-year renewals.
- Highly effective communicator with good people instincts – able to build trust and work well with a diverse group inside and outside the company.
- Highly organized, self-motivated, and detail-oriented with great follow-through on projects/tasks.
- High integrity and enthusiasm about building a great company for the long term.

## Nice-to-Haves
- PEO or HCM experience.

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