# Customer Success Manager

**Company:** [PDQ](https://hotfix.jobs/companies/pdq)
**Location:** South Salt Lake, UT
**Role:** Customer Success
**Experience:** 2+ years
**Skills:** Salesforce, Slack, Microsoft Office, SaaS, B2B Sales, Customer Demonstrations, Contract Negotiations, Pipeline Management, Customer Retention, Product Demos
**Posted:** 2026-06-10

> Drive renewals, expansions, and customer engagement across a pooled book of accounts for a device management SaaS company. Requires 2+ years SaaS/B2B sales experience and strong technical aptitude.

## Job Description

## What you'll be doing
- Drive renewal strategy and execution across a shared customer book
- Identify usage trends and lead early interventions when risk is detected
- Recommend and coordinate cross-product expansions that solve customer pain points
- Capture voice-of-the-customer insights to influence product roadmap and strategy
- Collaborate closely with Sales, Support, and Product teams to deliver an exceptional customer experience

## We're looking for people who have
- 2+ years of SaaS/B2B sales experience
- Experience assisting with or leading with customer demonstrations and contract negotiations
- Natural curiosity and proactivity – desire to learn about PDQ products and how they can provide added value to sysadmins
- Strong aptitude to grasp technical products and concepts and convey them through product demonstrations
- Ability to demonstrate skilled discovery leading to uncovering customer opportunity
- Excellent pipeline hygiene and attention to detail
- Ability to build credibility quickly with customers and confidently guide business conversations
- Strong focus on goal attainment and consistently driving towards achieving and exceeding targets

## Tools we use
- Slack
- Salesforce
- Microsoft Office
- TextBlaze
- Scribe

## PDQ Perks & Benefits
- 4-Day Work Week
- Equity
- Managers who champion professional development
- 100% Premium Coverage for medical, dental and vision for you and your dependents
- 100% Premium Coverage for Short Term Disability, Long Term Disability, Life, and AD&D Insurance
- Company Match of the first 6% of your employee deferrals
- Flexible Paid Time Off Policy
- Health Savings Account (HSA) and wellness incentives
- Quarterly Company Values Award (team member nominated)

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**Canonical:** https://hotfix.jobs/jobs/1fd78c5a-3fea-4113-8df7-8f96546bbb5b