# Manager, Renewals

**Company:** [Wasabi](https://hotfix.jobs/companies/wasabi)
**Location:** Remote
**Role:** Account Management
**Salary:** $140k – $170k/yr
**Experience:** 7+ years
**Skills:** Salesforce, Renewals, Contract Negotiation, Forecasting, Pipeline Management, KPI Tracking, Team Leadership, Channel Partners, Arr, Nrr
**Posted:** 2026-06-18

> Leads and scales a renewals team to drive ARR, NRR, and retention across direct and channel segments. Owns forecasting, process standardization, and Salesforce accuracy while coaching managers and partnering with CS and Sales.

## Job Description

## Responsibilities
- Lead, coach, and develop a team of Renewals Managers, driving performance, accountability, and career growth
- Establish clear operating rhythms, KPIs, and expectations across the renewal function
- Build a high-performing team through structured onboarding, training and ongoing enablement
- Manage the end-to-end renewal motion, including contract renewals, re-negotiations, and retention strategy across a growing customer base
- Establish and enforce a proactive renewal model that engages customers 6+ months ahead of renewal to identify risks, commercial considerations, and opportunities
- Ensure consistent, on-time execution of renewal processes and contract completion across North America accounts
- Own renewal forecasting accuracy and Pipeline visibility across regions
- Implement consistent reporting and operation cadences to improve leadership visibility
- Track and analyze renewal performance, clearly separating retention (ARR), expansion drivers (NRR), and gaps to achieving plan
- Guide the team in managing larger, complex customer and stakeholder engagements, including executive and C-level relationships
- Support strategic account planning to maximize retention and long-term customer value with internal teams and external partners, including Distributors and Value-Added Resellers
- Collaborate with distribution partners and resellers to support partner-led renewal
- Ensure all Renewal Opportunities in Salesforce (SFDC) are up-to-date and accurately reflect the current status
- Meet or exceed team retention and renewal sales quotas (quarterly and annually)
- Proactively assess and mitigate customer churn risk
- Build and standardize scalable renewal process, playbooks, and workflows
- Improve operational efficiency through segmentation, automation, and streamlined processes

## Requirements
- Bachelor’s degree required
- 7+ years of sales experience in SaaS, cloud, or technology with a strong focus on renewals and retention
- Prior track record of managing complex renewals and achieving high retention rates
- 3-5+ years' experience leading, mentoring, or building sales or renewals teams with a focus on performance management and development
- Strong commercial acumen, including experience with contract negotiation, pricing strategy, and renewal structure
- Experience owning or contributing to renewal forecasting with a high degree of accuracy
- Experience working with Salesforce and driving accuracy to support management and reporting
- Strong organizational and execution skills, with the ability to manage multiple priorities in a fast-paced environment
- Passion for building scalable processes, improving operational efficiency, adopting automation, and creating customer-centric experiences
- Experience working with channel partners, distributors, or resellers strongly preferred

## Compensation
- The On Target Earnings (OTE) range for this role is between $140K-$170K
- Equity and comprehensive benefits package included

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