# Tax Support Associate

**Company:** [Check](https://hotfix.jobs/companies/check)
**Location:** Remote
**Role:** Other
**Salary:** $66k – $88k/yr
**Experience:** 2+ years
**Skills:** payroll tax, tax operations, tax compliance, notice resolution, agency communication, irs, ssa, tax filing, tax notices
**Posted:** 2026-07-29

> Own end-to-end tax notice resolution and agency communications for a portfolio of federal, state, and local tax agencies. Translate complex tax issues into clear partner updates, drive resolutions, and identify systemic patterns in payroll tax workflows.

## Job Description

## Responsibilities
- Own tax notice issues end-to-end across any federal, state, or local agency.
- Communicate directly with partners about what's happening with their notices or tax accounts — translating complex agency interactions into clear, honest updates.
- Be the direct point of contact with agencies: be it contact through the agency portal, email, or picking up the phone to call an agency.
- Recognize when patterns across notices that may point to a larger systemic issue and bring that signal to the right people.
- Own a portfolio of tax agencies from end to end — handling what comes in from them, communicating on their behalf to partners, and getting resolution across the finish line.
- Build fluency with agencies, their quirks, their timelines, their preferred escalation paths and use that knowledge to drive fast, accurate outcomes for partners.

## Requirements
- 2-4 years of experience in payroll tax, tax operations, compliance, or notice resolution — with meaningful exposure to both agency communication and operational/filing work.
- Genuine comfort on the phone with tax agencies and in writing to partners — clear, professional, and don't over-promise.
- Experience with federal (IRS/SSA), state, and local agencies; ability to research and navigate unfamiliar ones when they come up.
- Organized and methodical — can carry a portfolio of open issues across multiple agencies without things slipping.
- Solve first, escalate thoughtfully, and own outcomes through to completion.
- Curiosity for edge cases; unfamiliar notice types feel like puzzles, not blockers.

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**Apply:** https://hotfix.jobs/jobs/1faae8a1-1e67-4a74-8af4-eb870520b00f
**Canonical:** https://hotfix.jobs/jobs/1faae8a1-1e67-4a74-8af4-eb870520b00f