# Content Specialist

**Company:** [Navan](https://hotfix.jobs/companies/navan)
**Location:** Unspecified
**Role:** Content Design
**Skills:** knowledge management, ai analytics, content design, article writing, multimedia assets, knowledge architecture, stakeholder collaboration, km certification
**Posted:** 2026-07-24

> Develop and evolve knowledge management standards for Global Operations using AI and design principles to create intuitive, searchable content that supports efficient customer service in travel and expense. Requires KM certification or commitment, travel industry experience, and ability to simplify complex processes.

## Job Description

## Knowledge Architecture
- Ensure all knowledge is formatted, tagged, and categorized to prioritize rapid discovery and ease of use.
- Proactively use AI analytics to identify knowledge gaps and implement data-backed strategies to increase user activity in the knowledge base.

## Creative Content Design
- Utilize AI and modern design tools to create engaging, multimedia knowledge assets that improve information retention.
- Write expert knowledge articles that translate complex technical processes into user-friendly content, meeting KM SOP standards.

## Lifecycle Management
- Set review dates for articles to ensure accuracy and consolidate knowledge to avoid unnecessary volume.

## Stakeholder Alignment & Strategy
- Collaborate with internal teams and knowledge owners to implement new knowledge requests and obtain sign-off before publishing.
- Support the Senior Manager in designing and delivering the knowledge management strategy, tracking progress and reporting on improvements.
- Partner with L&D team for post-training support, ensuring knowledge assets reinforce training.

## Requirements
- Proven track record in designing, writing, and creating knowledge content using industry best practices.
- High problem-solving and structuring skills with ability to simplify complex technical areas.
- Holds or is committed to obtaining a recognized Knowledge Management certification (e.g., KMI, CKM, or KCS).
- Self-starter who uses initiative, AI, and data to drive impact.
- Strong collaboration skills to work with diverse opinions.
- Experience in Leisure or Business Travel and understanding of learning styles in contact center or customer-facing environments.

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**Canonical:** https://hotfix.jobs/jobs/1f8a48f7-7638-490a-9c27-d7f2abe43634