# Implementation Manager

**Company:** [Broccoli AI](https://hotfix.jobs/companies/broccoli-ai)
**Location:** Remote
**Role:** Customer Success
**Salary:** $75k – $100k/yr
**Experience:** 3+ years
**Skills:** Customer Success, Onboarding, Technical Implementation, SaaS, AI, Crm Integration, Process Optimization, Stakeholder Management
**Posted:** 2026-05-21

> Own end-to-end onboarding for new customers at an AI voice agent startup serving trades businesses. Customize AI workflows, train users, and drive early adoption success.

## Job Description

## Responsibilities
- Lead onboarding for new customers, setting up their AI agents to handle calls, book jobs, and integrate with CRMs like ServiceTitan.
- Customize prompt flows and voice logic to match each business’s tone, processes, and goals.
- Train owners and office managers on best practices, troubleshooting, and ongoing optimization.
- Monitor early adoption closely, identify risks, and ensure accounts hit key milestones in the first 30–60 days.
- Collaborate with product and engineering to share customer feedback and improve AI behavior and workflows.

## Requirements
- 3+ years in onboarding, customer success, or technical implementation—ideally at a fast-paced SaaS, automation, or AI company.
- Strong communicator who can make AI and technical concepts simple for non-technical users.
- Organized and process-driven, able to manage multiple accounts in parallel and refine onboarding playbooks.
- Thrive in ambiguity and speed—you move fast, solve problems proactively, and help define how we scale.

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**Apply:** https://hotfix.jobs/jobs/1f56d99a-6d7d-491d-b701-9e21106430b8
**Canonical:** https://hotfix.jobs/jobs/1f56d99a-6d7d-491d-b701-9e21106430b8