# Corporate Travel Training Team Lead

**Company:** [Rippling](https://hotfix.jobs/companies/rippling)
**Location:** Remote
**Role:** Support Engineering
**Experience:** 5+ years
**Skills:** travelport, sabre gds, Instructional Design, training delivery, lms platforms, e-learning development, virtual classrooms, travel industry knowledge, Customer Support, product documentation
**Posted:** 2026-07-22

> Lead training and support for Rippling's Travel Products team. Mentor agents and new hires, create training content, deliver sessions, resolve complex customer issues, and collaborate with Product/Engineering on improvements. Requires 5+ years travel industry experience including leadership, Travelport/Sabre GDS proficiency, and 2+ years in instructional design.

## Job Description

## Responsibilities
- Support Rippling customers and resolve issues related to Travel Products.
- Take charge of customer issues from start to finish in a dynamic, fast-paced environment.
- Leverage phone, chat, email, and video conferencing to help customers optimize Rippling’s Travel Product.
- De-escalate and resolve issues using platform and industry expertise.
- Document product functionality, country-specific nuances, and train Global Support Team members.
- Become a product expert and serve as a go-to resource for customers and coworkers.
- Identify areas of improvement and collaborate with Product and Engineering teams on automation or new features.
- Create and maintain training content and documentation for agents.
- Deliver training sessions (virtual and in-person) on complex topics, new features, and best practices.
- Provide dedicated support and mentorship to new hires to accelerate onboarding.
- Work under time constraints, meet schedules, and handle unexpected deadlines.

## Requirements
- >5 years working in the travel industry, ideally with team lead and/or leadership responsibilities.
- Experience with Travelport or Sabre GDS.
- Proficient in English with strong written and verbal communication skills.
- Demonstrated experience in problem-solving with attention to detail.
- Organizational skills and experience improving processes.
- Flexibility with changing job duties and responsibilities.
- Time management skills and ability to prioritize.
- Two or more years of experience in instructional design and training delivery, preferably in the travel sector.
- Deep expertise in leveraging technology, including LMS platforms, e-learning development, and virtual classrooms to train a dispersed, remote workforce.
- Track record of creating and optimizing training curricula that drive learner success.

## Nice-to-Haves
- Experience in a support leadership or training role within travel technology.
- Familiarity with Rippling’s platform or similar HR/IT/Finance systems.

## Compensation
This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location. A variety of factors are considered when determining compensation—including professional background, experience, and location.

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